Berry Property Services
Property Maintenance Coordinator
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About Us
We are a family-run maintenance company specialising in refurbishments, reactive and pre-planned maintenance services for estate agents, businesses, and property owners. Our team prides itself on delivering high-quality, efficient service in a friendly and supportive environment. As we continue to grow, we are looking for an enthusiastic and motivated individual to join our Office team.
Position Overview
As part of our office team, the Property Maintenance Coordinator will provide essential administrative support to our field teams and help manage client relationships. The role includes managing and coordinating jobs, handling client queries, preparing quotes and invoices, and ensuring smooth day-to-day operations within the office. Full training will be provided, but the ideal candidate should have a positive attitude and a willingness to learn.
Key Responsibilities
Administrative Support
- Use our CRM's to process work orders, handle incoming client queries via phone and email, and update job statuses.
Client Communication
- Book appointments with clients, confirming dates and times via phone and email, and ensure all communication is clear, accurate and timely.
Job Management
- Oversee job progress and ensure they are completed on time and to the required standards. Liaise with contractors and field teams to ensure jobs are running smoothly.
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Report and Documentation
- Collect and record contractor job reports, and assist in the preparation of quotes and invoices for clients.
Customer Service
- Provide excellent customer service through clear and polite communication, offering support to clients and ensuring their needs are met.
Ideal Candidate Will Have:
- Previous experience in a similar role, ideally within construction, property, or maintenance.
- Excellent customer service skills with a professional email and telephone manner.
- Positive, proactive attitude and the ability to work well under pressure.
- Strong computer literacy, with experience using Microsoft Outlook, Word & Excel.
- Have used CRM's including Simpro, Fixflo, Monday.com (not essential as training provided).
- High attention to detail and the ability to manage multiple tasks and deadlines effectively.
- A willingness to learn and grow with the company.
- Experience in property or maintenance roles would be an advantage, but full training is provided.
Other Information
This is a full-time role – Monday-Friday between 8am – 5pm.
Fully Office based at our Office in South Croydon with the option to work Hybrid after successful training and probation period.
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Free local parking and good transport links.
Why Join Us?
- We are a close-knit, family-oriented company that values every team member, you are not just a number.
- Training and Development - Full training will be provided, with opportunities to learn and grow with the company.
- Job Security and Growth - We are a well-established company with a reputation for quality and reliability, operating since 2011.
- Company team building event a couple of times a year to promote relationships between Office and Field teams.
- Health & wellbeing programme available.
If you're looking for a rewarding role where you can develop your skills and contribute to a growing business, we'd love to hear from you!
Berry Property Services is an equal opportunities employer. We encourage applications from candidates of all backgrounds and experiences.
Job Types: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Experience:
- Property maintenance co-ordination: 3 years (required)
Language:
- English (required)
Work Authorisation:
- United Kingdom (required)
Work Location:
- In person
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