Prime Living
Property Manager
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Salary: £30,000 - £32,000 (depending on experience)
Hours: Monday to Friday, 9:00am – 6:00pm
Location: South London (Hybrid – approximately 3 days remote, 2 days on site)
About Us
We're a growing, ambitious property management company with a vision to become one of London's leading residential property management businesses. We pride ourselves on being proactive, organised and providing an exceptional service to both landlords and tenants. We're looking for someone who genuinely enjoys property management and wants to grow with a company that values initiative, trust and continuous improvement.
This isn't a role where you'll simply "manage a portfolio". You'll become a key member of a close-knit team, taking ownership of your work and helping us deliver an outstanding customer experience.
The Role
We're looking for an experienced Property Manager to oversee a residential portfolio across London.
This is a hybrid role combining home working with regular property inspections, contractor meetings and office/team meetings.
This position requires someone who thrives in a remote working environment. You'll be trusted to manage your own workload, communicate proactively and remain fully accessible throughout the working day.
Excellent communication is absolutely essential. Our landlords, tenants and contractors rely on prompt responses and regular updates, so we're looking for someone who naturally keeps people informed rather than needing to be chased.
Key Responsibilities
You'll be responsible for the full management of your portfolio, including:
- Acting as the primary point of contact for landlords and tenants
- Managing maintenance issues from initial report through to completion
- Liaising with contractors, obtaining quotations and coordinating repairs
- Scheduling and monitoring contractor attendance and quality of works
- Carrying out regular mid-term property inspections and producing detailed reports
- Managing end-of-tenancy inspections, deposit deductions and deposit disputes
- Preparing properties for new tenancies and coordinating refurbishment works
- Organising planned maintenance and improvement projects
- Managing insurance claims where required
- Preparing and submitting property licence applications and attending council inspections where necessary
- Ensuring all compliance certificates remain current (Gas Safety, EICR, EPC, Fire Safety etc.)
- Maintaining accurate records within our CRM and property management software
- Updating landlords with clear, timely progress reports
- Responding promptly to tenant enquiries and resolving issues professionally
- Managing contractor invoices and obtaining approval for maintenance expenditure
- Maintaining the Private Rented Sector (PRS) database and property records
- Serving legal notices where required
- Ensuring company procedures and administrative systems are followed accurately
- Working closely with the wider management team to continuously improve our service
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Communication & Remote Working
Expectations This is one of the most important parts of the role.
The successful candidate will:
- Be fully contactable throughout working hours
- Respond to emails, phone calls and messages promptly
- Keep landlords, tenants and colleagues regularly updated without being prompted
- Manage their own workload effectively while working remotely
- Be trustworthy, reliable and accountable
- Take ownership of problems and see them through to completion
- Escalate issues early rather than allowing problems to develop
- Be comfortable making decisions and working independently
We're looking for someone who can be trusted to get on with the job—not someone who needs constant supervision.
Essential Requirements
- Minimum 3 years' residential property management experience
- Strong knowledge of residential property legislation and compliance
- Excellent maintenance knowledge and contractor management experience
- Experience managing end-to-end maintenance cases
- Experience conducting property inspections
- Strong organisational and prioritisation skills
- Excellent written and verbal communication skills
- High level of IT literacy and confidence learning new software
- Ability to work independently while remaining a collaborative team member
- Based within reasonable travelling distance of South London
- Full UK driving licence (own vehicle desirable)
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The Person We're Looking For
You'll be someone who:
- Takes pride in delivering exceptional customer service
- Communicates clearly and professionally
- Enjoys solving problems and finding practical solutions
- Is calm under pressure and highly organised
- Takes ownership rather than passing problems to others
- Works with honesty, integrity and accountability
- Is proactive rather than reactive
- Can build positive relationships with landlords, tenants and contractors
- Wants a long-term career in property management
- Is comfortable balancing office work, remote working and site visits
This Role Is NOT Suitable For Someone Who
- Has less than 3 years' residential property management experience
- Avoids difficult conversations
- Needs constant supervision or direction
- Is slow to respond to emails or phone calls
- Finds it difficult to prioritise multiple tasks
- Isn't comfortable working independently
- Doesn't embrace technology or new systems
- Doesn't take ownership of their workload
- Is looking to leave the property industry in the near future
Why Join Us?
- Hybrid working (approximately 3 days from home)
- Regular site visits providing variety throughout the week
- Friendly and supportive team
- Genuine career progression opportunities
- Opportunity to help shape a growing business
- Diverse workload with no two days the same
- A company that values trust, initiative and personal development
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