Pole Star EAM Limited
Property Manager
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Property Manager
On-Call Required (Saturdays – Compensated Separately)
About the Role
We are seeking a skilled, customer-focused Property Manager to oversee the daily operations of our property portfolio. This role involves maintaining high standards across all properties, coordinating teams, managing guest/tenant relationships, and proactively expanding our portfolio.
Key qualities required include:
- Strong communication and organisational skills
- Excellent attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- On-call availability on Saturdays for guest check-ins and emergencies
The Property Manager will oversee day-to-day operations, ensure compliance, support business growth, and deliver exceptional guest and tenant service.
Key Responsibilities
Property Operations
- Manage all day-to-day operational aspects of the property portfolio.
- Conduct regular property inspections (with occasional travel required).
- Coordinate repairs, maintenance, and refurbishment works with contractors.
- Monitor property compliance (health & safety, certifications, licensing).
- Maintain accurate property records and documentation.
Business Development
- Proactively grow the portfolio by identifying and securing new properties.
- Research and approach potential landlords and developers.
- Build relationships with estate agents, referral partners, and industry contacts.
- Market vacant properties to attract tenants.
- Conduct property viewings and present management service benefits.
- Support occupancy, growth, and revenue targets through outreach.
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Guest & Tenant Management
- Primary point of contact for guests, tenants, owners, contractors.
- Handle enquiries, complaints, and issues promptly and professionally.
- Oversee guest check-ins, arrivals, and departures for seamless experiences.
- Ensure consistently exceptional customer service standards.
Housekeeping & Maintenance Coordination
- Schedule and supervise housekeeping teams for property preparation.
- Monitor maintenance schedules and emergency repairs.
- Evaluate contractor performance and service quality.
- Manage supplies, furnishings, and inventory.
Administrative Duties
- Maintain booking systems, calendars, and property management software.
- Prepare operational performance reports (occupancy, maintenance, etc.).
On-Call Responsibilities (Saturdays)
- Available for guest check-ins, late arrivals, and urgent property issues.
- Coordinate solutions to minimise guest disruption and protect assets.
- Respond promptly to emergency repairs or operational matters outside hours.
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Skills & Experience
Essential
- Proven experience in property management, hospitality, serviced accommodation, or similar operational roles.
- Strong organisational skills with proven time-management ability.
- Excellent communication and customer service skills.
- Ability to multitask multiple properties simultaneously.
- Proficiency in Microsoft Office and property management systems.
- Full UK driving licence and reliable vehicle access.
Desirable
- Experience managing holiday lets or short-term rentals.
- Knowledge of UK property compliance and health & safety regulations.
- Experience with contractor coordination and maintenance teams.
- Familiarity with booking platforms (e.g., Airbnb).
Personal Attributes
- Highly organised and detail-oriented.
- Professional, approachable, and proactive.
- Problem-solving mindset with independence.
- Flexible and adaptable to changing demands.
- Reliable, trustworthy, and committed to taking ownership.
Benefits
- Competitive salary.
- Company pension scheme.
- Paid holiday entitlement.
- Career development and progression opportunities.
- Mileage allowance / business travel reimbursement (where applicable).
- Company-provided laptop and phone.
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