The Letting Game
Property Manager
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Job Description
At The Letting Game, we push the boundaries of the industry and take immense pride in being at the top of our game.
We start with people - always bringing the very best tenants to our loyal landlords and that’s one of the reasons we’ve been voted Bristol’s No.1 letting agent for seven years in a row. Our success starts with our team, and we take great pride in developing, recognising and investing in our people throughout their careers with us.
We’re now looking for an experienced Property Manager (or Property Expert as we call them!) to join our friendly and supportive team. You’ll be responsible for managing a portfolio of properties, delivering a professional, flexible and responsive service to both landlords and tenants.
You’ll thrive under pressure, enjoy liaising with multiple parties, and take pride in resolving both planned and reactive issues - always delivering outstanding customer service in an honest, informed and professional manner.
Key Responsibilities
- Managing a portfolio of residential properties
- Acting as a key point of contact for landlords and tenants
- Coordinating maintenance and repairs with contractors
- Handling reactive and planned issues efficiently
- Resolving conflicts and queries with empathy and professionalism
- Ensuring full compliance with lettings legislation and best practice
- Maintaining accurate records and administration
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Essential Skills & Attributes
- Knowledge of lettings compliance and legislation
- Strong maintenance and contractor knowledge
- High-quality customer service with a genuinely customer-focused attitude
- Genuine interest in property and people
- Ability to multitask and manage a busy, multifaceted workload
- Strong initiative and decision-making skills
- Highly organised with excellent time management
- Strong IT proficiency
- Confident relationship and rapport builder
- Empathetic and emotionally intelligent
- Full UK driving licence and access to your own vehicle
Experience / Qualifications
- 1-2 years’ Property Management experience (minimum)
- Experience using Fixflo (advantageous)
- Propertymark Level 3 Certificate in Property Agency (desirable - full funding provided if not already held)
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What’s On Offer
- Up to £33,000 basic salary (DOE)
- Up to £600 quarterly bonus (OTE)
- 23 days annual leave (plus bank holidays), with additional gifted days over the festive period
- Hybrid working (2 days from home per week)
- Casual dress code
- Business mileage paid at 40p per mile
- First-class training and development
- Full funding towards Propertymark Level 3
- Quarterly company social events
- Unbeatable company culture and supportive team environment
- A comprehensive benefits package that grows with your journey at The Letting Game
Working Hours
- Monday to Thursday: 09:00–17:30
- Friday: 09:00–17:00
Job Types: Full-time, Permanent
Benefits
- Additional leave
- Casual dress
- Company events
- Company pension
- Referral programme
- Sick pay
- Work from home
Work Location: Hybrid remote in Bristol BS6 6LT
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