Property Manager Apprentice

About the Role

Responsible for assisting in the delivery of a highly effective and profitable lettings management service and providing an exceptional level of customer service to all clients. If you have excellent communication and organisational skills, a team-focused approach to work, and are proficient in using IT systems, we want to hear from you.

Responsibilities

Within this varied role, you will be responsible for:

• Visiting managed properties and carrying out pre and post move checks
• Undertaking inventories
• Arranging necessary works with contractors
• Ensuring properties are ready for new tenants
• Liaising with landlords, tenants, and contractors
• Instructing and managing repairs and maintenance
• Working closely with our lettings team

A full clean driving license is required, along with your own car, as it may be required for business use on occasions.

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Provider

CASTLE & TRAINING LIMITED

Training Course

Housing and property management (level 3)

Understanding apprenticeship levels (opens in new tab)

What You'll Learn

Course Contents

• Customer Service: Apply a range of customer service skills to provide a professional, accurate, timely, ethical, and non-judgemental front-line service that meets the needs of a diverse range of customers and stakeholders.
• Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
• Collaborative Working: Work collaboratively with colleagues and partners to achieve individual, team, and business targets.
• Respond to Vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond appropriately.
• Information Collection and Sharing: Use a variety of methods to identify, collect, and communicate technical and other information in a confident and effective manner.
• Influencing and Negotiating Skills: Influence and negotiate with customers, partners, and suppliers.
• Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
• Problem Solving: Use a problem-solving and flexible approach in their day-to-day duties.
• Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment.
• Decision Making: Effective decision making in order to apply the business's objectives and priorities.