HJC Estate Agents
Property Manager
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Company Description
HJC Estate Agents was founded on a passion for helping people move home while reducing stress and changing perceptions of estate agents. The team is built around strong principles, putting clients and colleagues first and focusing on approachable, friendly, and empathetic service.
Role Description
We are looking for a Property Manager to join our fun, upbeat Lettings team. The position is a full-time, on-site role based in Surbiton, responsible for overseeing a portfolio of residential properties and ensuring a high standard of customer service. Day-to-day tasks include coordinating move-ins and move-outs, handling maintenance requests, and liaising with landlords, tenants, and contractors. The role involves conducting property inspections, ensuring compliance with relevant regulations, and keeping accurate records and documentation. The Property Manager will respond promptly and professionally to enquiries, proactively address issues, and support the wider team with lettings and sales-related activities as needed. This position requires a calm, organised, and solution-focused approach, aligned with HJC’s commitment to personal, professional, and positive service.
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Qualifications
- Strong property management skills, including tenancy administration, property inspections, and coordination of maintenance and repairs.
- Excellent customer service and communication abilities, with a friendly, empathetic, and professional manner when dealing with landlords, tenants, and colleagues.
- Solid organisational and time-management skills, with the ability to prioritise tasks, manage multiple properties, and maintain accurate records.
- Good knowledge of lettings regulations and best practices.
- Comfort with using property management software, CRM systems, and standard office tools (e.g., email, spreadsheets, document management).
- Proactive problem-solving skills, with a positive attitude and commitment to going the extra mile to resolve issues and achieve results.
- Ability to work effectively on-site as part of a collaborative team while taking ownership of individual responsibilities.
- Previous experience in property management, lettings, or estate agency is highly beneficial; relevant professional qualifications (e.g., ARLA or similar) are an advantage.
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Working Hours
- Monday to Thursday 9am till 5.30pm
- Friday 9am till 5pm
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