Pinnacle Group Limited
Property Manager
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Job Description: Property Manager
About the Role
Pinnacle Group are looking for an experienced Property Manager to join our Homes division, responsible for delivering a high-quality, end-to-end housing management service across a portfolio of properties. The role covers a mixed-tenure portfolio of social rent and market rent homes, with accountability for site service charge management. This is a highly customer-facing position, requiring a proactive, resident-focused approach to consistently delivering excellent service and positive living experiences.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented, and Leasehold properties. We work with local authorities, registered providers, and investors to support thriving communities.
Key Responsibilities
- Manage a mixed-tenure property portfolio across London (social rent and market rent), delivering a full housing management service.
- Act as a highly customer-facing Property Manager, consistently delivering excellent resident and client experience.
- Operate in a hybrid role with regular on-site presence to ensure effective management and compliance.
- Lead the full tenancy lifecycle, including move-ins, move-outs, viewings, deposit negotiations, void management, and tenancy administration.
- Serve as the main point of contact for residents, managing day-to-day queries, correspondence, defects, and end-of-defect inspections.
- Oversee building and estate management, including repairs, defect monitoring, contractor oversight, cleaning, gardening, PPM, and weekly inspections.
- Ensure full Health & Safety and statutory compliance in line with landlord obligations and Pinnacle Group policies, including weekly void flushing.
- Manage service charge budgets and deliver annual reconciliations, alongside monthly client KPI reporting within agreed targets.
- Support mobilisation and onboarding of new properties, logging and progressing repairs through PML and defect systems within KPIs.
- Promote ESG and community engagement through quarterly resident activities, supporting operational targets, maintaining confidentiality, and undertaking reasonable duties as required.
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Key Requirements
- Proven operational experience managing contracts within Build to Rent, Residential Lettings, or Block/Leasehold Management.
- Approachable, friendly, and customer-focused, with strong written and verbal communication skills.
- Proactive and confident problem-solver with a solutions-focused mindset.
- Highly organised, able to manage competing priorities effectively in a fast-paced environment.
- Flexible to work varied on-site hours and ARLA Level 3 and/or MIRPM qualified or willing to work towards qualification would be advantageous.
- Full UK driving license.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work, and play.
We're a people-first organisation with a values-driven culture that has remained consistent for thirty years, reflected in how we treat our employees and our customers.
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Who We're Looking For
We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge, and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Our Offer
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect, and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.
As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities, and career progression.
Benefits
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
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