Charter Whyman Estate Agents
Property Manager
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Company Description
Charter Whyman Estate Agents provides a professional, honest, and contemporary approach to estate agency across Bedfordshire and Hertfordshire. With more than 100 years of combined experience in selling and renting homes, the team has built a strong reputation for delivering outstanding results. The company is known for cultivating lasting client relationships and being frequently recommended within the local community. In addition to serving local buyers, Charter Whyman’s Knightsbridge office in Central London offers enhanced exposure and marketing for clients’ properties. The business is guided by core values of honesty, integrity, professionalism, and a focus on achieving results.
Role Description
The Property Manager is a full-time, on-site role based in Letchworth. The individual in this role will oversee a portfolio of residential properties, acting as the main point of contact for landlords and tenants, handling queries and resolving issues promptly.
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Day-to-day responsibilities include:
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- Arranging and managing inspections
- Coordinating maintenance and repairs
- Ensuring compliance with legal and safety regulations
- Preparing relevant documentation
The Property Manager will manage tenancy renewals, check-ins and check-outs, monitor rent payments and arrears, and support the smooth operation of the lettings process.
Key aspects of the role include:
- Collaboration with colleagues across sales and lettings
- Accurate record-keeping
- Delivering a high level of customer service
Qualifications
- Strong property management and lettings knowledge, including tenancy processes, rental market awareness, and basic understanding of relevant housing legislation.
- Excellent customer service and communication skills, with the ability to build positive relationships and manage expectations of both landlords and tenants.
- Organizational and time-management skills to handle multiple properties, prioritize tasks, and maintain accurate records and documentation.
- Problem-solving and conflict-resolution abilities, including handling maintenance issues, complaints, and sensitive situations professionally.
- Competence with property management software and standard office tools (e.g., email, spreadsheets, CRM systems), and comfort working with digital records.
- Attention to detail and a proactive, results-driven approach that aligns with Charter Whyman’s values of honesty, integrity, and professionalism.
- Previous experience in residential property management or lettings is highly beneficial; industry qualifications (e.g., ARLA/Propertymark or equivalent) are an advantage.
- Ability to work on-site in Letchworth and travel locally for property visits and inspections as required.
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