Harrow Council
Property Officer
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Overview
The London Borough of Harrow is seeking a dedicated and customer-focused Property Officer to deliver an efficient and effective range of services to leaseholders and freeholders across a designated property portfolio. The successful candidate will be responsible for managing a wide variety of leasehold and freehold matters, ensuring that statutory, contractual, financial and policy requirements are met while providing a high-quality service to residents.
The role encompasses the administration of major works projects, including the delivery of Section 20 statutory consultation processes and the associated billing and income collection activities. The Property Officer will manage annual service charge calculations and billing, investigate and resolve service charge enquiries, and oversee income collection and debt recovery processes. The postholder will also be responsible for handling right-to-buy transactions, assignments, enfranchisement cases, write-offs and write-backs, ensuring that all cases are progressed accurately and efficiently.
A key aspect of the role is the administration and enforcement of lease conditions, including investigating and addressing breaches of lease agreements, anti-social behaviour and other leaseholder-related issues. The Property Officer will provide advice and guidance to leaseholders and freeholders, responding to requests for services and ensuring that residents receive clear, professional and timely communication.
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The successful candidate will be expected to maintain a thorough understanding of relevant legislation, contractual obligations, Council policies and best practice guidance, ensuring compliance in all areas of work. They will work closely with a range of internal and external stakeholders, including Asset Management teams, Legal Services, contractors, service providers, advice agencies and residents, to deliver effective outcomes and high standards of customer service.
This role requires a flexible and collaborative approach, with the ability to manage a varied workload, respond to changing priorities and provide cover and support for other team members when required. The Property Officer will play a vital role in protecting the Council’s interests, maximising income, maintaining positive resident relationships and contributing to the effective management of the Borough’s leasehold and freehold property portfolio.
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About You
The successful candidate will have:
- Customer Focus - Listens, anticipates, negotiates and seeks to exceed the expectations and needs of our customers.
- Communication - Delivers accurate and clear information via the most appropriate method to ensure complete understanding.
- Attention to Detail - accurately records and maintains information and focus on the task in hand.
- Planning & Organisation - Efficient in use of time and works in a structured way, prioritises own workload and meets deadlines.
- Flexibility - responds positively to changing business needs and happily adapts behaviours accordingly.
- Responsibility - shows initiative and is accountable for personal behaviours, decisions and effectiveness.
- Teamwork - encourages the contribution of others and takes their view into account.
- Self Control - Performs effectively by keeping emotions under control, especially in stressful and difficult situations.
Related Documents
For more information, please refer to the Role Profile/Selection Criteria
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