The Travel Chapter
Property Operations Manager
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Property Operations Team Manager
Employment Type: Permanent, Full Time Hours of Work: 37.5 hours per week, worked flexibly across Monday to Saturday Location: Covering Saxmundham and the surrounding East Suffolk region and Essex (with minimal travel)
About the Role
Travel Chapter’s Property Management function plays a central role in delivering an outstanding guest and homeowner experience. From housekeeping to maintenance, our teams ensure properties are guest-ready, issues are resolved quickly, and service standards remain consistently high.
We are now looking for a Property Operations Team Manager to lead and motivate our operational teams across the East Suffolk region. This is a hands-on leadership role supporting day-to-day service delivery, overseeing performance, and driving growth and operational excellence across an expanding regional portfolio.
Responsibilities
As part of your everyday role, you will likely be responsible for:
- Leading, coaching, and developing a local operational team through regular 1-2-1s and check-ins
- Supporting service delivery to ensure properties are turned around efficiently and to a high standard
- Rolling out operational projects, process changes, and updates across the team
- Supporting the hiring and onboarding of Housekeepers, Changeover Coordinators, and Team Leaders where required
- Planning and coordinating resources to meet demand and property turnaround targets
- Liaising closely with Homeowner Account Managers, New Business, and wider operational colleagues to support performance and portfolio growth
- Monitoring service standards, supporting escalations, and ensuring issues are resolved in a timely and professional manner
- Managing accurate logging, charging, and coding of services delivered to properties
- Supporting portfolio growth through strong operational execution and an excellent homeowner experience
- Ensuring work is carried out safely with a consistent approach to health and safety practices
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Requirements
We know the perfect candidate doesn’t need to tick every box. If the role excites you and you can fulfil most of the following, we’d love to hear from you:
- Experience motivating, developing, and managing a small operational team
- Confidence in rolling out processes or improvement projects to teams in the field
- A track record of delivering great service in a fast-paced environment
- The ability to motivate team members and unlock performance
- Strong organisational skills with the ability to prioritise multiple moving parts
- Solid communication skills and confidence working with stakeholders across different teams
- Experience with operational workflows or field-based coordination (advantageous)
- A full UK driving licence and comfort travelling across the region
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Benefits
We believe in taking care of our people. As well as joining a fast-growing business with a supportive culture and opportunities for development, you will benefit from:
- 25 days’ holiday, plus bank holidays
- A special day off for you or a loved one’s birthday
- £500 paid towards a holiday cottage stay of your choice
- A paid day to volunteer with a charity close to your heart
- Friends and family discount scheme
- Life assurance for your peace of mind
- Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition fans, and more
- Regular social events, including our famous Christmas parties
About Us
We are Travel Chapter, the holiday home people. Our mission is to showcase great places to stay across the UK. While we have grown from a small South West agency into one of the leaders in our sector, we have kept our caring, collaborative culture and family ethos.
We are a people-first business where everyone is welcome. We value curiosity, continuous improvement, and common-sense problem-solving. When things don’t go to plan, we learn, adapt, and keep moving forward.
We are committed to being an inclusive employer and will support adjustments throughout the application and selection process.
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