Groupe Adéquat UK (GA UK)
Property Supervisor
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Are you an experienced property, hospitality, or residential operations professional looking for your next challenge?
We are partnering with a growing and ambitious student accommodation provider to recruit a Property Supervisor for one of its thriving Oxford locations. This is an exciting opportunity to take ownership of a vibrant student community, leading day-to-day operations while delivering an exceptional resident experience.
As Property Supervisor, you will oversee all aspects of property performance, from operational excellence and team leadership to resident satisfaction, health & safety compliance, and commercial success. You'll play a key role in creating a safe, welcoming, and engaging environment where students can thrive throughout their university journey.
The Role
Reporting to the Head of PBSA, you will be responsible for:
Operational Management
- Managing the day-to-day operations of the student accommodation property.
- Ensuring operational procedures, policies, and service standards are consistently maintained.
- Overseeing occupancy levels, room allocations, resident administration, and check-in/check-out processes.
- Monitoring performance and implementing service improvements where required.
- Supporting operational planning during peak student arrival and departure periods.
Resident Experience
- Delivering an outstanding customer experience and maintaining high resident satisfaction levels.
- Acting as the escalation point for resident complaints, welfare concerns, and complex issues.
- Creating a positive and inclusive community environment.
- Working alongside university welfare teams and support services where necessary.
- Reviewing feedback and implementing initiatives to continuously improve the resident experience.
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Team Leadership
- Recruiting, developing, and managing on-site operational teams.
- Conducting performance reviews, coaching, and training programmes.
- Managing staff rotas and ensuring appropriate staffing levels are maintained.
- Creating a positive, high-performing culture focused on service excellence.
- Ensuring full compliance with training requirements, including health & safety and safeguarding.
Health, Safety & Compliance
- Ensuring compliance with all health & safety regulations, fire safety requirements, safeguarding guidelines, and company policies.
- Conducting regular audits, inspections, and risk assessments.
- Managing statutory compliance records and documentation.
- Leading site response during incidents and emergency situations.
- Maintaining best practice standards within PBSA operations.
Facilities & Maintenance
- Managing maintenance programmes, contractor performance, and planned preventative maintenance schedules.
- Ensuring maintenance requests are completed within agreed service levels.
- Supporting refurbishment and improvement projects where required.
- Maintaining excellent presentation standards across the property.
Commercial & Financial Performance
- Managing property budgets and monitoring operational expenditure.
- Supporting rent collection, arrears management, deposits, and damage recovery processes.
- Driving occupancy, retention, and revenue performance.
- Supporting local marketing and leasing initiatives to maximise bookings.
- Analysing operational and financial data to identify opportunities for improvement.
Stakeholder Engagement
- Building strong relationships with universities, contractors, landlords, local authorities, and external partners.
- Representing the organisation at events, open days, and networking opportunities.
- Working closely with internal departments and senior management teams.
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About You
Essential
- Experience within property management, student accommodation, residential operations, hospitality, or a similar customer-focused environment.
- Previous leadership experience managing teams in a fast-paced setting.
- Excellent communication, organisational, and problem-solving skills.
- Strong customer service focus with the ability to manage challenging situations professionally.
- Knowledge of health & safety and compliance requirements.
- Experience managing budgets, targets, and multiple priorities.
- Strong IT skills including Microsoft Office and operational management systems.
Desirable
- Experience within Purpose-Built Student Accommodation (PBSA).
- Qualifications in Property Management, Facilities Management, Hospitality, or Business Management.
- Understanding of safeguarding and student welfare frameworks.
- Experience managing large-scale residential, accommodation, or hospitality operations.
What's on Offer?
- Opportunity to join a growing and ambitious organisation.
- A varied and rewarding leadership role.
- The chance to make a genuine impact on the student experience.
- Professional development and career progression opportunities.
- A collaborative and supportive working environment.
If you're a proactive leader who enjoys taking ownership, driving performance, and creating exceptional resident experiences, we'd love to hear from you. Apply today to find out more.
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