Pinnacle Property Management Ltd
Property Team Manager – Key Clients Team
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PROPERTY TEAM LEADER - KEY CLIENTS TEAM
Rendall & Rittner
Competitive
Hybrid Working: Primarily home based, with occasional site visits and attendance at the office when required.
Role Overview
You will lead a high-performing property team within our Key Clients division, ensuring a consistent, elevated service experience across a portfolio of premium residential developments. Home based, you will balance strategic oversight with hands-on leadership, partnering closely with senior client stakeholders to deliver outcomes that protect asset value and delight residents.
You will champion a people-first culture, coach and develop your team, and embed best-in-class processes that drive quality, compliance and efficiency. Occasional site and office attendance will keep you close to the buildings, customers and colleagues who rely on your expertise and guidance.
ROLE EXPECTATIONS
You will be the day-to-day anchor for your team, coordinating workflows, guiding decision-making and ensuring every commitment to key clients is met or exceeded. You will translate client goals into clear plans, monitor performance against KPIs and SLAs, and remove obstacles so your team can deliver brilliant service.
What Success Looks Like
- Clients experience proactive, dependable service with measurable improvements in satisfaction, compliance and cost control.
- Teams are engaged, coached and high-performing, with clear goals, timely feedback and strong collaboration.
- Portfolios operate to plan, with accurate budgets, clean audits, timely reporting and risks managed early.
- Issues are anticipated and resolved quickly; residents and stakeholders are kept informed throughout.
- Continuous improvement is evident through streamlined processes, smart use of technology and lessons learned.
- Strong relationships are built with internal specialists and suppliers, ensuring consistent standards and value.
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How You'll Spend Most Of Your Time
- Leading and supporting property managers to deliver against client SLAs, KPIs and regulatory requirements.
- Reviewing budgets, service charges, contracts and performance reports, and ensuring timely, accurate submissions.
- Meeting with key clients to review objectives, progress and risk, and translating actions into clear delivery plans.
- Coaching team members through complex cases, resident communications and stakeholder escalations.
- Visiting sites periodically to audit standards, meet on-site teams and verify compliance and health and safety.
- Driving operational improvements, from workflow optimisation to data quality and supplier performance.
Who This Role Is For
- You bring calm, structured leadership and thrive on enabling others to perform at their best.
- You are client-focused, commercially aware and comfortable balancing quality, cost and risk.
- You communicate clearly, set expectations and keep people updated, even when the news is challenging.
- You enjoy solving problems, using data to make decisions and following through to completion.
- You are adaptable, organised and at your best in a fast-paced, service-led environment.
Experience That Helps
- Leading a team in residential property management or a related customer-centric, regulated environment.
- Managing key client relationships, SLAs and performance frameworks.
- Overseeing budgets, service charge accounts, supplier contracts and compliance audits.
- Implementing process improvements and using property or workflow management systems to drive efficiency.
- Handling complex resident or stakeholder issues with empathy and professionalism.
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What We Offer
- Competitive salary
- Discretionary bonus
- 25 days holiday plus bank holidays, with the option to buy or sell holiday
- Salary sacrifice scheme
- Private healthcare (subject to seniority or 3 years' service), life assurance
- Telus Health wellbeing platform
- Free eye tests and Cycle to Work scheme
- Enhanced maternity and paternity pay (service-dependent)
- Fully funded training and professional development
- Long service reward, from 5 years' service
- Employee referral scheme, up to £1,500
- Staff social events
About Rendall & Rittner
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
How We Hire
Initial conversation with our talent team
Interview focused on assessing your leadership approach, client management capability, operational rigour and problem-solving through scenario-based questions
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
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