M&G plc
Proposition Technical Manager
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At M&G, our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
We will consider flexible working arrangements for any of our roles and offer workplace adjustments to ensure you have the support you need to succeed in your role.
Role title: Proposition Technical Manager (Internal)
Department and team: Individual Life & Pensions - Proposition Team
Role reports to: Head of Proposition Integrity and Technical Excellence
Job Level: Manager/ Expert
The Proposition Technical Manager role within the Proposition Team, forming part of a newly established internal facing technical team. The role supports technical integrity across IL&P (Individual Life & Pensions) propositions, providing oversight and input into product development, regulatory implementation, and operational change. It works closely with proposition, risk, compliance, and operations teams to ensure that customer outcomes and technical robustness are maintained. This role forms part of a broader operating model change to strengthen internal technical capability and governance.
Key responsibilities
- Provide expert direction, insight, and guidance to internal stakeholders to ensure relevant stakeholders business integrity and compliance with legislation, regulation, and industry best practice within area of specialism e.g. bonds, ISA, tax, trusts, pensions, and annuities. Primary stakeholders: Open Propositions, Prudential International, and Operations, with other stakeholders as appropriate.
- Monitor the legislative/regulatory landscape, HMRC, and industry practice to identify potential areas of risk, opportunity, or change impacting M&G and ensuring relevant stakeholders are informed of the same, as required. Primarily but not exclusively the integrity of our propositions and ability to operate compliantly.
- Analysis and impact assessment of relevant legislative change from consultation through to final regulations and subsequent change.
- Assisting in formulation of a common M&G view of legislative positions and best practice.
- Provide technical input to M&G consultation responses, whether directly or through relevant industry bodies, with a focus on proposition integrity and operational impacts of change.
- Engage with industry bodies (e.g. ABI, SPC), government, and regulators to help influence outcomes aligned with M&G’s position, as required.
- Provide technical consultancy and support to:
- operations areas, including complaints, in the resolution of complex case work.
- proposition-led projects, including design delivery and BAU maintenance, as required.
- mandatory change projects impacting primary stakeholders.
- notifiable event resolution teams.
- Provision of an M&G internal facing technical helpdesk for operational and proposition support.
- Communication of ad-hoc regulatory tax changes to operational technical teams and technical SMEs, where not specifically covered by a dedicated mandatory change project.
- Work with marketing and other relevant stakeholders to ensure that formal product documentation, trust documentation, and literature (includes T&Cs, KFDs, Product profiles, application wording and declarations (paper based and online technical wording content), ABS, and quote template wording) are technically accurate and fit for purpose.
- Technical approval of operational processes and procedures, as required.
- Lead and manage tasks and technical deliverables allocated to them by the Head of Proposition Integrity and Technical Excellence to ensure technical teams are delivering in support of the strategic priorities of in particular, their primary stakeholders, and other stakeholders as appropriate.
- Cross-functional collaboration with other key stakeholder areas, e.g. Transformation, Risk, closed propositions as required.
- Support the work of the Proposition Technical (External) Team where appropriate.
- To deputise for Head of Proposition Integrity and Technical Excellence where appropriate.
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Key skillsets, knowledge, and experience
Knowledge
- Substantial understanding of tax legislation and the regulatory environment, and risk framework, related directly to individual life and pension products (including pensions, ISAs, investment bonds (and related trusts), annuities, platform, and investment propositions).
- Substantial knowledge of regulatory issues and able to advise on appropriate action both from an operational, manufacturer, and distributor perspective when considering new legislation, regulation, and evolving industry practices.
- Working knowledge of legislation and regulation governing the provision of financial planning advice.
Experience statements:
- Significant experience and knowledge of all aspects of legislation, regulation, and industry practice relevant to individual life and pension products affecting:
- technical proposition development (essential)
- product management (essential)
- transformation change (essential)
- administration and operations (essential)
- provision of financial advice (desirable)
- distribution and advisory processes (desirable)
- Experience and understanding of the impacts of regulatory and tax changes, with the ability to focus on technical/tax risk identification, mitigation, and ensuring technical integrity related directly to all aspects of individual life and pension products. (essential)
- Experience of working with and influencing stakeholders of all levels throughout the business to achieve strategic objectives (desirable)
- Knowledge of products and systems (desirable)
- Experience of provision of technical expertise to both internal and external customers (essential)
- Experience of delivering training to stakeholders of all abilities (desirable)
Personal attribute/skills:
- Strong communication skills, with the ability to explain complex technical subjects clearly to stakeholders of all levels and varying technical knowledge (essential)
- Analytical, numerate, and able to challenge appropriately while applying sound judgement to business analysis and decision-making (essential)
- Proven ability to interpret product rules, scheme rules, legislation, and regulation, and to advise on appropriate action from both perspectives:
- Manufacturer (essential)
- operator (essential)
- distributor (essential)
- financial planning (desirable)
- Ability to identify, assess, and help mitigate technical risks, while recognizing emerging opportunities and threats (essential)
- Collaborative and curious approach, with the confidence to work constructively with internal and external stakeholders, including third-party providers, to develop pragmatic solutions and a common technical view (essential)
- Sound understanding of life and pensions products, the wider industry landscape, competitor activity, and the regulatory environment (essential)
- Proven experience within the life and pensions industry in the relevant area of specialism (essential)
- Acts as a credible role model internally and externally (essential)
- Ability to design and deliver effective training and presentations for internal stakeholders and wider audiences (desirable)
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Qualifications:
- FPMI/APMI, FPFS/APFS (Chartered Financial Planner), relevant degree or equivalent, or actively working towards. Relevant experience will also be taken into account.
What we offer:
We’re dedicated to supporting your wellbeing and helping you thrive, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, and financially plan for the future. Our UK benefits include:
- A valuable pension scheme of up to 18% (13% made up of employer contributions and 5% employee contributions).
- Access to our Share Save and Share Incentive Plan, alongside financial wellbeing and support services to help give you real confidence to put your money to work.
- Enjoy 38 days annual leave (including bank holidays), with the opportunity to purchase up to five extra days. Our Time Off When You Need It policy gives you the flexibility - to balance work and personal commitments.
- Our market-leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - because supporting families is an important part of our inclusive culture.
- Health & Protection cover includes Private Healthcare, Critical Illness cover, and Life Assurance for you, with additional family options - for peace of mind.
To explore more about life at M&G and our full benefits offering, visit Life at M&G.
At M&G we strive to have a diverse workforce and an inclusive culture, underpinned by our policies and employee-led networks that offer networking, support, and development opportunities for the diverse communities our colleagues represent. We welcome applications from people of all backgrounds – across gender, ethnicity, age, disability, sexual orientation, and more – including neurodivergent individuals, career returners, and those with military service experience.
M&G is proud to be Level 3: Disability Confident Leader under the UK Government Disability Confident employer scheme, and we welcome applications from candidates with disabilities and long-term health conditions. If you would like to participate in the initiative, you will have the opportunity to indicate this on your application.
We are committed to providing an inclusive recruitment process. All candidates have the opportunity to request reasonable adjustments when applying. If you need any additional support at any stage, please contact us at: careers@mandg.com
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