TSR Select
Provisioning Engineer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Business: IT MSP (Managed Service Provider)
Location: London
Salary: £30,000 – £35,000 DOE
Hours: Mon to Fri, 9:00am–5:30pm
Reports to: Provisioning Desk Team Lead
The business provides Co-Managed IT Services and Digital Safeguarding to large Health and Social Care Groups across the UK.
Role Overview
We are seeking a Provisioning (Change Management) Service Desk Engineer to join our dedicated Provisioning team focused on client IT change requests from password changes, user on-boarding and off boarding, MDM profile builds, device builds to SAR requests ensuring accuracy, consistency, and exceptional customer service.
- Execute user IT change requests including Microsoft 365, MFA, and Intune setups
- Manage user creation, decommissioning, permissions, and password resets
- Follow structured client procedures and update tickets in real time
- Communicate with end users by phone, email, and the ticket
- Update ticket status and work completed real time in our PSA (ConnectWise)
- Work collaboratively with the Provisioning Coordinator to manage ticket allocation
- Identify and report process gaps to help improve workflows and documentation
- Maintain consistent performance managing 20 to 30 tickets per day
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We’re Looking For
- Strong technical knowledge of Microsoft 365, MFA, Intune, Windows 11
- Experienced using Autopilot, Anti Virus (TrendMicro), Unifi WIFI, and Switches
- Confident communicator with excellent written and verbal skills
- Accurate, process driven, and comfortable with repetitive, structured work
- Proven experience ideally in an MSP or multi-client IT environment preferred
- Reliable, resilient, and focused on service excellence
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What We Offer
- Circa £35,000 basic salary (DOE)
- 25 days annual leave plus UK bank holidays
- Contributory pension scheme
- Personal Training Plan
- Health insurance
- Regular 1:1 and performance feedback
- Laptop and home working IT equipment
- Regular Team Socials
Working Location
- Based in our new London Offices
- Typically 1-2 days based in the office
- Remaining days home working
- Additional days in the London office may be required for physical device builds
Interview Process
- 30-minute Microsoft Teams interview
- 60-minute face-to-face interview (London) with scenario testing
- Enhanced DBS checks, Previous Employer References, and Right to Work
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location