KubeNet
Provisioning Specialist
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Provisioning Project Coordinator
Glasgow
Hybrid working
About KubeNet
KubeNet is a fast-growing Managed Service Provider (MSP) and Internet Service Provider (ISP) helping businesses modernise, secure, and scale their IT environments. We work across on-premise, hybrid, and cloud platforms, supporting organisations to stay connected, resilient, and future-ready. Our Technical Services team sits at the heart of what we do, delivering for our customers every day by solving complex challenges, leading projects, and providing trusted, high-quality support across multiple industries. At KubeNet, we’re committed to investing in our people, celebrating success, giving back to our community, and supporting a healthy work-life balance because we believe great outcomes come from empowered, supported teams.
The Opportunity
We’re looking for a Provisioning Project Coordinator to join our KubeNet Business Support and Finance team. We are looking for someone who is highly organised, detail-focused, and confident managing multiple workflows in a fast-paced environment. This role is ideal for someone who enjoys coordination, problem-solving, and working across multiple stakeholders to ensure services are delivered smoothly and on time.
You’ll play a key role in supporting customer outcomes, gaining exposure to provisioning processes, and developing your skills within a growing MSP environment.
What You’ll Be Doing
- Overseeing the end-to-end provisioning process, ensuring orders are processed accurately and within agreed timelines
- Managing and placing orders via Halo CRM using standard processes and systems
- Liaising with suppliers and raising tickets with internal technical teams where required
- Monitoring emails and internal systems to manage order workflows effectively
- Acting as a key point of contact between business support teams, project managers, customers, suppliers, resellers, and technical teams
- Handling incoming calls and written correspondence from customers and partners
- Prioritising tasks and working to deadlines in a fast-paced environment
- Troubleshooting and resolving provisioning-related issues
- Ensuring all relevant customer documentation is received and stored correctly within internal systems
- Producing weekly reports on order status for account managers and reseller partners
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What We’re Looking For
We’re looking for someone with strong organisational and administrative skills, ideally with experience in a coordination, provisioning, or service delivery role within a technical or service-led environment. Most importantly, attitude, willingness to learn, and attention to detail are key to success in this role. You should bring a proactive mindset, take pride in delivering accurate work, and be motivated to continuously develop your skills. Excellent communication skills are essential — you’ll need to be confident engaging with stakeholders at all levels, including customers, suppliers, and both technical and non-technical teams. You should be able to work at pace while managing competing priorities, maintaining a structured and logical approach to tasks. You’ll be a collaborative team player who enjoys problem-solving and takes a methodical, project-oriented approach to your work.
Nice to Have (But Not Essential)
- Background in a Managed Service Provider (MSP), ISP, or telecoms environment
- Experience using CRM or ticketing systems such as Halo
- Exposure to provisioning, order management, or service delivery processes
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Why Join KubeNet?
This is an opportunity to play a key role in a growing operations function within a fast-paced MSP environment. You’ll gain exposure to end-to-end service delivery processes while working closely with technical teams, suppliers, and customers. You’ll be part of a collaborative team that values organisation, efficiency, and strong communication, with opportunities to develop your skills and progress your career. KubeNet offers a supportive culture that celebrates success, encourages development, and promotes a healthy work-life balance within a business that is continuing to grow and evolve.
Location and our Benefits
This role is based in the Glasgow and we operate a hybrid model.
Working at KubeNet you’ll receive an attractive salary and a range of competitive benefits, but more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development.
- Competitive salary
- Quarterly Performance bonus
- 22 days holiday per annum plus 9 statutory days
- Following successful probationary period of 6 months, access to private healthcare, death in service and increased pension company contribution of 5%
- Free KubeNet Broadband or a £25.00 per month contribution
- Paid days supporting a charity of your choice or one of KubeNet charity partners
- Financial Contribution to your agreed training path with 2 days exam leave
- Training will be provided on the systems we use and any future requirements
Please apply via careers email address or failing that get in touch with
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