Workplace IT Technologies Limited
Provisoning (Service Desk) Engineer
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Provisioning (Change Management) Service Desk Engineer
Business: Healthcare MSP (Managed Service Provider)
Location: King’s Lynn (Hybrid)
Salary: £30,000 – £35,000 DOE
Hours: Mon to Fri, 9:00am–5:30pm
Reports to: Provisioning Desk Team Lead
Workplace IT provides Co-Managed IT Services and Digital Safeguarding to large Health and Social Care Groups across the UK.
We are seeking a Provisioning (Change Management) Service Desk Engineer to join our dedicated Provisioning team focused on client IT change requests from password changes, user onboarding and offboarding, MDM profile builds, device builds to SAR requests ensuring accuracy, consistency, and exceptional customer service.
You will be working to a high volume of technical daily tickets, following detailed client processes and collaborating with both internal client IT teams and external users. This is not a First Line Helpdesk role, it suits someone who thrives in a planned, measurable environment rather than reactive troubleshooting.
Role Overview:
- Execute user IT change requests including Microsoft 365, MFA, and Intune setups
- Manage user creation, decommissioning, permissions, and password resets
- Follow structured client procedures and update tickets in real time
- Communicate with end users by phone, email and the ticket
- Update ticket status and work completed real time in our PSA (ConnectWise).
- Work collaboratively with the Provisioning Coordinator to manage ticket allocation
- Identify and report process gaps to help improve workflows and documentation
- Maintain consistent performance managing 20 to 30 tickets per day
What We’re Looking For:
- Strong technical knowledge of Microsoft 365, MFA, Intune, Windows 11
- Experienced using Autopilot, Anti Virus (TrendMicro), Unifi WIFI and Switches
- Confident communicator with excellent written and verbal skills
- Accurate, process driven, and comfortable with repetitive, structured work
- Proven experience ideally in an MSP or multi-client IT environment preferred.
- Reliable, resilient, and focused on service excellence
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What We Offer:
- £30,000–£35,000 basic salary (DOE)
- 25 days annual leave plus UK bank holidays
- Contributory pension scheme
- Personal Training Plan
- Health insurance
- Hybrid working model
- Regular 1:1 and performance feedback
- Laptop and home working IT equipment
- Regular Team Socials
Working Location:
Based at our modern innovation centre just off the A47 in King’s Lynn with easy access to Norwich, Cambridge and Peterborough.
- Typically one anchor day per week in the King’s Lynn office with the Provisioning team
- Remaining days office or home working (subject to business needs)
- Additional days in the King’s Lynn office maybe required for physical device builds
Interview Process:
- 30‑minute Microsoft Teams interview
- 60‑minute face‑to‑face interview (King’s Lynn) with scenario testing
- 60‑minute online team alignment assessment and DBS checks
Induction:
The successful candidate must be happy to spend their first two weeks in our King’s Lynn office.
- Execute user IT change requests including Microsoft 365, MFA, and Intune setups
- Manage user creation, decommissioning, permissions, and password resets
- Follow structured client procedures and update tickets in real time
- Communicate with end users by phone, email and the ticket
- Update ticket status and work completed real time in our PSA (ConnectWise).
- Work collaboratively with the Provisioning Coordinator to manage ticket allocation
- Identify and report process gaps to help improve workflows and documentation
- Maintain consistent performance managing 20 to 30 tickets per day
- Strong technical knowledge of Microsoft 365, MFA, Intune, Windows 11
- Experienced using Autopilot, Anti Virus (TrendMicro), Unifi WIFI and Switches
- Confident communicator with excellent written and verbal skills
- Accurate, process driven, and comfortable with repetitive, structured work
- Proven experience ideally in an MSP or multi-client IT environment preferred.
- Reliable, resilient, and focused on service excellence
- £30,000–£35,000 basic salary (DOE)
- 25 days annual leave plus UK bank holidays
- Contributory pension scheme
- Personal Training Plan
- Health insurance
- Hybrid working model
- Regular 1:1 and performance feedback
- Laptop and home working IT equipment
- Regular Team Socials
- Based at our modern innovation centre just off the A47 in King’s Lynn with easy access to Norwich, Cambridge and Peterborough.
- Typically one anchor day per week in the King’s Lynn office with the Provisioning team
- Remaining days office or home working (subject to business needs)
- Additional days in the King’s Lynn office maybe required for physical device builds
- 30‑minute Microsoft Teams interview
- 60‑minute face‑to‑face interview (King’s Lynn) with scenario testing
- 60‑minute online team alignment assessment and DBS checks
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Workplace IT Technologies Limited
1 Innovation Drive
King’s Lynn Innovation Centre
King’s Lynn
Norfolk. PE30 5BY
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