North West Ambulance Service NHS Trust
PTS Operations Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Posting Notice
Please note: this post is currently employed by North West Ambulance Service (NWAS). Applicants should be aware that subject to the completion of the statutory consultation process, this role is intended to transfer to a new employer under the Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE) with effect from 31 March 2027. Should you be appointed to this post before the transfer date, your employment is expected to transfer automatically to the new employer on 31 March 2027, with your continuity of service and existing terms and conditions of employment protected in accordance with the TUPE Regulations.
About the Opportunity
An opportunity has arisen for a highly motivated and flexible individual to join the Patient Transport Service (PTS) management team. The position is in Greater Manchester (east 2) with the base being Whitefield station, on a full-time and permanent basis.
Responsibilities
The successful candidate will work as part of a team of PTS Operational Managers with responsibility for the effective management of the staff in PTS operations, ensuring the provision of a first-class PTS with more than 1.2m journeys each year.
Requirements
Applicants should have developed knowledge of the NHS and local context, and hold a recognised management/leadership qualification or suitable relevant experience. Applicants should be able to evidence ongoing personal development and have excellent communication skills. Applicants should have experience of working in an operational environment and have a highly developed and visible leadership style.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Job Details
The post holder will mainly work Monday to Friday 09:00-17:00hrs under NHS Agenda for Change guidelines. PTS operates seven days a week therefore occasionally the post holder may be required to work unsocial hours, including Bank Holidays. Flexibility is an essential requirement for the role.
Be Think Do is the NWAS leadership philosophy. NWAS is investing in developing a nurturing, positive and thriving culture, recruiting leaders that demonstrate Be Think Do behaviours. A leader within NWAS will be a role model to others, being someone who consistently demonstrates Be Think Do behaviours using an inclusive leadership approach in supporting diverse teams.
Application Process
The stages to finding the right candidate for the position are:
- Application
- Assessment centre with group activities
- Professional discussions
After each stage you will be advised if you are to progress.
Role Accountabilities
Accountable for the provision of transport services to patients travelling for non-urgent and non-emergency treatment within a specified area, ensuring all operational resources employed in the delivery of the service are clinically appropriate to patient needs, ensuring that standards of patient and staff safety are adhered to, and that quality and performance targets are met.
The PTS Operations Manager will ensure the development and maintenance of strong local collaborative working and stakeholder engagement with senior managers across organisational boundaries, and the effective management of the local reputation to ensure ongoing deliverability and sustainability of the service.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
The PTS Operations Manager will be directly responsible for the effective management and visible leadership of Team Leaders, Ambulance Care Assistants and volunteers within the service delivery, responsible for ensuring delivery of a high quality, safe and efficient service to patients and stakeholders, ensuring operational risks are effectively managed.
About the Employer
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
- Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
- We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
- Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
- We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Contact Information
For further details / informal visits contact:
- Name: Lisa Tyndall
- Job title: Sector Manager
- Email address: Lisa.Tyndall@nwas.nhs.uk
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location