SONAR Engagement Ltd
Public Liaison Officer - Nuneaton Area
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Public Liaison Officer
On site:
Coventry, CV7 8DG (close to Nuneaton)
3 day week:
Tue, Wed, Thu
Hours of work:
07:30–17:00
Pay:
£200 /day (pay review after 6 months)
Duration:
The current scheme is expected to last around 17 months (to December 2027).
Job Summary
Our client is progressing a ~15km underground water pipeline from Oldbury (near Nuneaton, North Warwickshire) to Meriden (near Coventry, on the Solihull border). The route runs predominantly through arable and grassland farmland, though some local road closures will be required.
A Public Liaison Officer is required to welcome visitors and contractors to site and ensure they are inducted correctly, with site orientation (H&S brief) and correct PPE worn. The core role is stakeholder management: liaising with residents, landowners and Parish Councils to raise awareness of the project, supporting the site team with enquiries, and community engagement with interested groups such as Public Rights of Way.
The Public Liaison Officer (PLO) will work collaboratively with partners to ensure positive project messages are understood by all local stakeholders, including local businesses, road users, residents and the wider public, whilst always upholding the reputation of the client.
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The PLO will communicate stakeholder needs and identified risks to the project team, acting as the first point of contact for any stakeholder concerns or issues.
Key Duties
- To induct visitors onto site, ensuring H&S and PPE standards are met
- Proactively visit any customers (Parish Councils etc) and address concerns
- Social Value delivery: get involved in community projects and school liaison
- Review the stakeholder mapping exercise and plan
- Collaborate with comms department(s) to organise a programme of communication and engagement with stakeholders, including surrounding landowners, residents and businesses, and progress reports
- Organise and attend stakeholder meetings in partnership with the client, as required, in line with project requirements
- Prepare appropriate information for newsletters, leaflets, update drops, email and web updates
- Update the community engagement log on a regular basis and ensure it is shared with the works team
- Manage compliments and complaints, ensuring all feedback is recorded, analysed and followed up systematically, delivering a high level of customer service
- Produce 'good news stories' for consideration by partners' media and communications departments
- Maintain a log of and report regularly on, local media and social media coverage of the scheme.
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PERSON SPECIFICATION
Skills & Experience
- Experience in a role in stakeholder engagement and information planning for projects
- Experience as a Public Liaison Officer an advantage
- Experience in Neighbourhood Policing (Rural) would be an advantage, as well as local knowledge of the area
- Demonstrable interpersonal skills and evidence of the ability to build strong relationships with members of the local community i.e. being empathetic and responsive to the needs of stakeholders and the public
- Demonstrable experience of managing stakeholder interfaces to minimise negative sentiment related to a project
- A good problem solver
- Positive attitude to working with people and delivering outcomes
- Social Value planning and delivery an advantage
Contact
Paul Valentine
SONAR Engagement Ltd
Email: paul.valentine@sonarengagement.com
Tel: 01933 421596
www.sonarengagement.com
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