Public Safety Telecommunicator

Job Details

Job Location: Carlton - Justice Center - Carlton, MN 55718
Position Type: Full Time
Education Level: High School
Salary Range: $63,565.00 - $77,251.00 Salary/year
Travel Percentage: Negligible
Job Shift: Any
Job Category: Telecommunications

CLOSES: 9/4/26
TESTING DATE: Wednesday, September 23, 2026 from 9:00-11:00 am & 1:00-5:00 pm. Carlton County Transportation Building 1630 County Road 61, Carlton, MN 55718
INTERVIEW DATE: Wednesday, September 30, 2026. Carlton County Justice Center 1780 Justice Dr, Carlton, MN 55718

For those that pass the testing and move onto the next phase.

HEALTHCARE BENEFITS

• Family Health Insurance - Monthly Premium of $350.58
• Single Health Insurance - Paid in Full by Employer

HEALTH INSURANCE DEDUCTIBLES COVERED IN FULL WITH A VEBA ACCOUNT FUNDED BY EMPLOYER

Basic Functions:

Perform skilled communication dispatch work receiving requests for emergency assistance, determining type and level of response necessary, and dispatching the appropriate law enforcement/fire/EMS units and personnel to the incident.

Essential Functions:

• Dispatch
  • Evaluate the nature of calls and text messages received, determine proper response, prioritize actions to be taken, dispatch appropriate response units, and respond to requests for information from police patrol units.
  • Utilize a combination of diplomatic skills, de-escalation techniques, and policy to evaluate dynamic situations involving persons, who may include those suffering from mental health conditions, agitated persons, victims under duress, children, and persons with language barriers.
  • Operate multi-channel radio, multi-line phone system and 9-1-1 emergency phone system; respond to emergency and non-emergency calls by either handling directly, transferring to appropriate agencies, or communicating emergency telephone cardiopulmonary resuscitation (CPR) procedures as needed.
  • Perform emergency telephone cardiopulmonary resuscitation (CPR) procedures as needed
  • Provide pre-arrival instructions and life-saving guidance over the phone according to EMD protocols and/or procedures.
  • Monitor the computer terminal and notify the appropriate response unit with a verbal assignment based on the nature, magnitude, and degree of priority of a call.
  • Monitor status of vehicles, equipment and responders on active calls for service.
  • Provide on-going updates to responding field personnel as information is received.
  • Call for backup, medical, or support services in response to requests from field personnel.
  • Monitor radio traffic from neighboring jurisdictions and inform officers of necessary information.
  • Monitor weather conditions, watches, and warnings and communicate disaster information to appropriate personnel.
  • Receive transmitted requests for police emergency assistance and determine type and level of response necessary
  • Enter all pertinent information about the incident in the computer-aided dispatch system.
  • Maintain current information on the location, availability, and status of all police squads on duty.
  • Operate multiple computer terminals to enter and obtain information.
  • Alert appropriate supervisory personnel when units fail to clear or respond.
  • Answer questions and look up information for field personnel regarding license numbers, arrest warrant information, etc.
  • Contact emergency service organizations, public works crews, utility companies, etc. as directed or in response to the requests of field personnel and the public.
  • Notify and coordinate activities of special units such as CART, Field Force, CERT, K-9, etc. by locating on-duty and off-duty personnel and monitoring location status of the incident.
  • Monitor special events such as parades and marathons; monitor alarm systems and take appropriate action when these alarms are activated.
  • Perform call-out procedures to maintain minimum staffing levels on a work shift as assigned.
  • Manage and update key holder, common place and premise information in the computer aided dispatch database.
  • Responsible for warrant entry into local and national database by set time limits to include second party checks, verification, confirmations and clearing.
  • Responsible for OFP servicing information update to national database and updating local database with dismissal and cancellation information.
  • Responsible for upkeep of local hard copy OFP files.
  • Maintain District Court Orders such as Domestic Abuse No Contact (DANCO) and Harassment Restraining (HRO) hard copy files and update local database with expiration and dismissal dates.
  • Send alert notifications through the county-wide emergency mass notification system for employees and the public.
  • Activate civil defense alert system when required.
  • Coordinate with cellular phone companies for cell location searches as needed.
  • Attend mandatory training and maintain required certifications; attend staff and committee meetings as assigned.
  • In the absence of 9-1-1 Administrator and/or 9-1-1 Dispatch Supervisor assume a leadership role in setting up communication resources following NIMS and ICS Principles.