The Guildhall Northampton
Public Transport Officer
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Public Transport Officer
About The Role
Are you passionate about sustainable travel and ensuring efficient public transport services for your community? West Northamptonshire Council is seeking a dedicated individual to join our Highways and Transport Team as a Public Transport Officer.
In this role, you will play a pivotal part in supporting the delivery of the Council’s public transport policies within the Sustainable Travel Team.
What will you be doing?
In this varied and rewarding role, you will support the delivery of public transport services across West Northamptonshire by monitoring and analysing service performance data, including bus reliability and passenger usage trends. You will be responsible for producing and maintaining accurate passenger information, including timetables, maps and publicity materials across a range of digital, printed and roadside channels, while working closely with bus operators to ensure compliance with the Bus Open Data System (BODS).
You will process registrations for new, revised and withdrawn bus services, providing advice to colleagues, councillors and local councils on proposed changes and their potential impact on communities. The role also includes administering concessionary travel pass applications, responding to customer enquiries, and supporting the delivery and maintenance of bus stop infrastructure. Working with contractors, operators and stakeholders, you will help ensure residents have access to accurate information and a high-quality public transport network.
About You
To thrive in this role, you should demonstrate strong analytical and data management skills, ensuring accurate insights for informed decision-making. You should also have good communication and customer service skills to deal with inquiries.
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A solid understanding of public transport operations and policies will equip you to navigate the role seamlessly.
If you're ready to contribute to enhancing public transport services in West Northamptonshire, join us!
Our benefits
You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.
About Us
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.
Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.
We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner
The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.
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If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.
Please note we reserve the right to close the advert early if we receive a high volume of suitable applications, so we recommend applying as soon as possible to avoid disappointment.
West Northants Council, where careers thrive.
Attached documents
Job Description Public Transport Officer.pdf
Job Details
- Salary: £31,324 - £33,017
- Salary Frequency: Annual
- Working Hours: 37
- Job Reference: Ref/53/9131
- Contract Type: Full Time
- Closing Date: 31 August, 2026
- Job Category: Highways and Transportation
- Location: Northampton, United Kingdom
- Job Posted Date: 13 August, 2026
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