Glassboxx
Publisher Success Assistant
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About Glassboxx
Glassboxx is the digital platform powering direct to consumer digital and print sales for some of the world's leading publishers (including Princeton University Press, Simon & Schuster, and Bloomsbury). We build and run their eReader apps and websites that let publishers sell directly to their readers, and we work closely with our publisher partners to help them get the most out of the platform.
If you love books but want to work on the technology and business side of publishing, this is a genuinely different way into the industry!
The role
Fixed-term Contract - 12-month contract. We're looking for a Publisher Success Assistant to join our Product and Success team on a 12 month fixed term contract. This is an entry-level role, ideal for a recent graduate. A degree related to publishing is a strong fit, but not essential if you can show us genuine enthusiasm for the industry and sharp attention to detail.
What you’ll be doing
- Supporting the success team on client calls with the publisher
- Draft clear, friendly updates and follow-ups for publisher partners
- Learn how our platforms work so you can support the success team with publisher training
- Help manage the featured section calendar across our Academic Reader app and white-label apps (e.g. identifying key calendar events like pride month, banned book week, etc that we can highlight within the discovery sections of our apps)
- Attend industry events and the London Book Fair as part of the success team
- Any other tasks as assigned
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You'll be fully trained and supported, nobody expects you to arrive knowing our systems, and there's a proper onboarding period built in.
Where this role can grow
As you settle in, there's real scope to take on more:
- Taking fuller ownership of some of our products
- Contributing to user journey reviews of publisher websites and storefronts
- Joining publisher success workshops and meetings, helping spot trends and pain points
We'll talk you through this progression at the interview and check in on it regularly once you're in post.
About you
- A genuine interest in the publishing industry and how it's changing
- A self starter! If you’re someone who has done creative projects on the side - you’d be a great fit!
- Degree related to publishing preferred, but we welcome applications from strong candidates with relevant experience and demonstrable interest
- Excellent communication skills
- Organised, with a good eye for detail
- Comfortable picking up new software and systems
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What we offer
- Competitive salary
- Hybrid working
- Direct exposure to major publishing houses and the wider industry
- A clear route to more responsibility
- A small, collaborative team where you'll be able to see the direct impact of your work from day one
To apply
Please send your cover letter and CV to productteam@glassboxx.com
Glassboxx is an equal opportunities employer. We welcome applications from all qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We're committed to building a diverse team and creating an inclusive workplace where everyone can do their best work. If you need any reasonable adjustments to take part in our recruitment process, let us know and we'll be happy to help.
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