HM Revenue & Customs
Purchase to Pay Team Member (Purchasing)
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Swansea - Sandringham Park
Job Summary
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We are seeking a detail-oriented and proactive Purchasing Team Member to join our dynamic finance team based in Unity Business Services, DFT Operations Centre in Swansea.
This role is responsible for ensuring the accurate and timely processing of Shopping requisitions, resolving discrepancies, and supporting buyer support operations in line with service level agreements (SLAs).
The ideal candidate will have a strong understanding of Purchase to Pay (P2P) processes, experience in high-volume transactional environments, and a collaborative mindset to support both team and organisational goals.
Job Description
The role holder’s responsibilities will include:
- Support the effective dual running of two Enterprise Resource Planning (ERP) systems (SAP and U4BW).
- You will coordinate and run reports from SAP and U4BW to meet customer and internal reporting requirements.
- Manage and resolve Purchase Orders and goods receipt queries from Business Units, Suppliers, and Support Desk.
- You will liaise with customers to assist in resolving shopping cart issues and queries.
- Participate in a team-based culture which addresses customers’ needs and contributes to cross-team activities.
- Assist the Head of P2P with operational and reporting tasks and respond to requests from management-level colleagues within the HMRC P2P Team, Unity Business Services (UBS).
- Participate in cross-team activities and support coaching and mentoring efforts.
- Support ongoing and future projects, including system migrations and process transitions. This includes a Unity Programme designed to deliver common shared services to the Unity Business Service Cluster.
- Line management responsibilities may be included in the future.
The Role Holder’s Responsibilities Will Include
- Support the effective dual running of two Enterprise Resource Planning (ERP) systems (SAP and U4BW).
- You will coordinate and run reports from SAP and U4BW to meet customer and internal reporting requirements.
- Manage and resolve Purchase Orders and goods receipt queries from Business Units, Suppliers, and Support Desk.
- You will liaise with customers to assist in resolving shopping cart issues and queries.
- Participate in a team-based culture which addresses customers’ needs and contributes to cross-team activities.
- Assist the Head of P2P with operational and reporting tasks and respond to requests from management-level colleagues within the HMRC P2P Team, Unity Business Services (UBS).
- Participate in cross-team activities and support coaching and mentoring efforts.
- Support ongoing and future projects, including system migrations and process transitions. This includes a Unity Programme designed to deliver common shared services to the Unity Business Service Cluster.
- Line management responsibilities may be included in the future.
Person Specification
Responsibilities of the role could include but not limited to:
- Monitor, approve, and reject shopping cart requisitions accurately and in line with policy and Standard Level Agreements.
- Track, monitor, and report on business unit non-compliance within the standard processes.
- Process Service Requests (SR) promptly to ensure targets are met. Priority and deadlines are determined by SR severity level. Daily monitoring of SR’s is required in order to meet team targets.
- Review compliance with procurement policy (contracts, quotes, approved Suppliers) and advise Business Units accordingly with SLAs.
- Resolve delivery discrepancies with Suppliers.
- Investigate and resolve supplier queries.
- Upload of product catalogues upon receipt of relevant information from the Business Unit.
- Provide support to other P2P team members to ensure team targets and service levels are met.
- You will be expected to provide excellent customer service while ensuring standard process is followed.
- Engage in personal and team learning to support multi-skilling across transaction teams.
- Identify and suggest improvements to processes and procedures for greater efficiency and service quality.
- Participate in system and process changes and conducting testing and test coordination.
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Essential Criteria
- Proven experience in a fast-paced, customer-focused environment.
- Strong attention to detail and ability to meet tight deadlines.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Experience with ERP systems such as SAP or U4BW.
- Ability to communicate information clearly and effectively, both verbally and in writing, tailoring messages to a range of audiences.
- Experience working flexibly and adapting to changing priorities in a fast-paced environment.
- Experience of delivering a customer-focused service and working collaboratively with others to identify solutions and resolve problems.
Desirable Criteria
- Experience in Shared Service Centres’ Procurement and/or Finance processes.
- Line management experience and a track record of driving performance improvements.
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Working Together
Salary and Benefits
Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides opens in a new window.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
- Family-friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC, hear from our insiders or visit Thinking of joining the Civil Service.
Artificial Intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate, and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own), applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
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Selection Process Details
This vacancy is using Success Profiles, and will assess your Behaviours and Experience.
How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history, previous skills and experience, previous 4 roles (100 words per role)
- A 500-word Personal Statement. Your Personal Statement (max 500 words) should be used to describe how your skills and previous experience, evidence your suitability for the advertised role, making reference to the responsibilities and essential criteria as outlined in the person specification part of the advert.
- Separate 250-word statements on both of the specified behaviours - Managing a Quality Service and Working Together.
Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.
Further details around what this will entail are listed on the application form.
Sift
In the event of a large number of applications being received, an initial sift may be held on the CV.
At full sift, both behaviour statements, your CV, and your Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, you will be asked behaviour-based questions to explore what you are capable of.
Interviews will take place face to face at UBS, HMRC, 5 Sandringham Park, Swansea Vale, Swansea, SA7 0EA.
Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.
Sponsorship
We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.
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