The Housing Network
Pyramid Support & Systems Officer
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Location: Luton
Hybrid Working - Full Time Monday to Friday 9:00AM - 5:30PM
Salary - £38,000 - £50,000 per annum depending on experience
Role Overview - What is it?
To provide day-to-day support for the OmniLedger Pyramid Housing Management System and its users across THN. The postholder will act as a key operational support resource, helping resolve user queries, maintain data quality, undertake testing activities, and assist with system-related projects. The role will work closely with the Systems & IT Lead, who retains overall ownership, governance, strategic development, and continuous improvement responsibility for Pyramid.
What You Will Be Doing
- Provide first and second-line support to Pyramid users across the business.
- Investigate and resolve routine system and data queries.
- Assist users with processes, navigation, and best practice use of Pyramid.
- Support data cleansing, validation, and data quality improvement activities.
- Assist with user acceptance testing (UAT) for system changes, upgrades, and enhancements.
- Liaise with OmniLedger support regarding incidents, defects, and service requests.
- Produce and maintain user guides, procedures, and process documentation.
- Assist with report validation and data analysis activities.
- Support system administration tasks as delegated.
- Help identify system issues, trends, and opportunities for improvement.
- Provide administrative support for change requests and configuration activities.
- Assist the Systems & IT Lead with project delivery and operational priorities relating to Pyramid and associated business systems.
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Essential
Who we are looking for:
- Previous hands-on experience using the OmniLedger Pyramid Housing Management System in an operational capacity.
- Experience working within social housing, supported housing, homelessness, or a related sector.
- Strong understanding of housing management processes and data.
- Experience dealing with user queries and providing system support.
- Good analytical and problem-solving skills.
- Strong attention to detail and data accuracy.
- Strong communication and stakeholder engagement skills.
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Desirable
- Experience working with the TrueContext mobile working platform.
- Experience supporting integrations between business systems.
- Experience working with reporting tools such as Power BI.
- Knowledge of system testing and change control processes.
- General IT support experience, including device setup and deployment, troubleshooting hardware and peripheral issues, workstation installations, basic network connectivity checks, and assisting users with common technology-related issues.
What You'll Receive
Simplyhealth Package
- Health & wellbeing programme
- Paid volunteer time
- Blue Light Card
- Eye care vouchers
- Cycle to Work scheme
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