Oxford Health NHS Foundation Trust
QMS and Continuous Improvement Lead
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Quality Management System Lead
Location: Banbury, Oxfordshire (Hybrid Working)
Oxford Pharmacy Store (OPS) is seeking an enthusiastic and experienced Quality Management System Lead to oversee and continuously improve our Quality Management System (QMS).
Working closely with the Head of Quality, Responsible Person, Lead Pharmacy Technician and Senior Management Team, you will ensure robust Good Distribution Practice (GDP) compliance, quality assurance and operational resilience across OPS. You will lead quality improvement initiatives, maintain key quality processes and support a culture of continuous improvement.
About You
- Recognised quality management qualifications (or equivalent experience)
- Recent, demonstrable experience of managing quality systems within a regulated environment
- Confident working independently, using your initiative to manage priorities and deliver objectives with minimal supervision
What We Offer
- A varied and rewarding role offering a blend of office and home working
- Based in Banbury, you will have the opportunity to make a significant impact on quality, compliance and service excellence within a growing pharmacy operation
The post holder will lead the day-to-day management, administration, development and continuous improvement of the Electronic Quality Management System (eQMS) across Oxford Pharmacy Store (OPS). They will be responsible for ensuring that quality workflows, records, actions, escalations, dashboards, document control processes, audit findings and quality metrics are effectively maintained, monitored and utilised to support operational oversight, compliance and informed decision-making.
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A key aspect of the role is driving a culture of continuous improvement through the effective use of quality data and operational insights. The post holder will analyse trends and identify opportunities for improvement using information from audits, deviations, CAPA, change controls, complaints, returns, temperature excursions, supplier performance, risk registers and staff feedback. Working collaboratively with stakeholders across OPS, they will implement improvement initiatives that strengthen compliance, enhance operational efficiency, reduce recurring quality issues and deliver measurable improvements in patient safety, service quality and customer experience.
About Us
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible.
Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”.
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Our values are: “Caring, safe and excellent”.
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Access to tailored individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (please note waiting lists may apply)
- Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Contact
For further details / informal visits contact:
- Name: Harriet Hughes
- Job title: Lead Pharmacy Technician, QGT
- Email address: Harriet.Hughes@oxfordhealth.nhs.uk
- Telephone number: 07721716822
At Oxford Health NHS Foundation Trust we want to employ people not just with experience, but with the aptitude and motivation to succeed and whose values resonate with our own.
Therefore, if you don’t meet all the requirements of the role and are unsure about applying but are excited about the opportunity, please do get in touch. We will be happy to discuss the requirements in more detail ahead of making a written application.
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