Eataly
QSR Supervisor
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Located in the heart of the City, Eataly London is a diverse, multi-outlet operation that harmoniously combines retail, restaurants, bars, and various other departments to create an exceptional guest experience. As part of the Eataly London team, you'll contribute to our mission of sharing the rich flavours and traditions of Italy with our guests while fostering a vibrant atmosphere for friends and families to gather. Founded in Northern Italy in 2007, Eataly has since expanded its unique stores and concepts to 14 countries across 3 continents. Each location is dedicated to sharing our core ethos of EAT, SHOP, and LEARN.
Position:
Role: QSR Supervisor
Earnings: £14.25 + service charge
Location: Liverpool Street, London, EC2M 3YD
Contract type: Permanent, 40 hours per week, shifts falling between 9 am and 11 pm.
As the QSR Supervisor you will be working across our Quick Service area and terraced restaurant. Located on the ground floor of our Liverpool Street location, the Quick Service Restaurant department is divided into Piazza (where we serve pizza by the slice, salads, and pasta), Cafeteria, and outdoor restaurant. You will support our restaurant and operations managers in overseeing the daily operations of the two areas from setting up for morning rush, to ensuring appropriate cover throughout the day, and carrying out closing procedures.
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THE PERKS OF BEING AN EATALIAN
- 20% employee in-store discount across retail, bars, and restaurants
- 30-day holiday allowance that increases with the length of service (up to 36 days)
- Free healthy and varied staff meals options
- Internal career progression and global opportunities across the Eataly stores
- Apprenticeships launching soon
- From Mental Health First Aid to Health & Safety Level 3, we’ll support your growth
- "Refer a Friend" and earn up to £300 per person
- WeCare - a health platform offering access to 24/7 GP, Financial, Mental and Physical well-being
- Employee assistance program
- Enhanced maternity leave
- Tronc Scheme
- Access to the Eataly benefit portal offering you free discounts, rewards, and cashback programs
- Save money on your groceries with discounts and cashbacks at Morrisons, Tesco, and more
- Access to local MyBroadgate discounts
- Stay active and enjoy up to 40% corporate discounts on all major gym groups and studios
- Up to 52% off on cinema tickets across the UK
- Cycle to work scheme
- No-interest technology loans
- Exclusive travel discounts and cashbacks with TUI, Expedia, and more!
What You Will Be Doing…
- Provide a steady leadership presence on the floor daily - monitoring guest service, food quality and team member performance.
- Ensures exceptional service standards are consistently met and that activities are carried out effectively.
- Inspects dining room and storage areas to ensure compliance with health and safety regulations.
- Provides in-the-moment coaching and feedback to team members.
- Escalates employee and guest incidents.
- To ensure all team members have completed their daily duties before they clock out and leave their shift.
- Support management team in carrying out operational duties including but not limited to opening and closing procedures.
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Requirements:
- At least 2 years of experience within a guest-facing establishment in a Supervisor or Head Server capacity, leading, and coaching a larger team.
- Willingness to be flexible and support multiple teams.
- Experience with opening and closing procedures.
- An outgoing and vibrant personality aimed at making our guests feel welcome.
- Flexibility to work across mornings, evenings, bank holidays and weekends.
- Availability to work flexibly between 6am and 11pm as we cannot offer set shifts or days off.
- Fluent in English.
- Right to work in the UK.
Other information:
Eataly is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business needs.
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