New Look
Quality Admin Assistant
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.
By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.
The Role
To provide all round administrative support to the Jersey & Knitwear Quality Team.
WHATS IN IT FOR YOU
- 40% staff discount plus friends & family discounts throughout the year
- Access to our reward platform for external discount and offers
- Private pension scheme
- Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
- All employees are covered by our life assurance policy from day one
- Unlock extra leave with our buy more holiday scheme.
- Celebrate YOU! Enjoy an extra paid day off on your birthday each year
- Enhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years’ service).
- Spread the cost of your commute with interest-free season ticket loans
- Do your bit for the environment and save money with our Cycle2Work scheme
- We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust
What you’ll be doing
Fit/ Quality Support
- Attend some weekly fit sessions and provide administrative support before, during and after
- Process product comments and photographs after the fit session when manager advises
- Complete production sample approval
- Measure samples to the required standard/ specification
- Understanding of a specification sheet and test reports
- Provide administrative support of testing during the sealing cycle alongside assistant technologist
- Action general systems housekeeping
- Issue quality/ fit/ testing enquiries both internally and externally
- Resolve basic queries/ issues that arise both internally and externally
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Returns Management
- Check daily and weekly returns reports for potential quality issues and report any issues to the Technologist/ Buying/ Merchandising teams
- Collate weekly returns data into a yearly spreadsheet
- Basic understanding of data analysis to spot trends in returns
- Request and process samples from the distribution centre/ stores/ etc
- Compiling data analysis, issues and actions into reports and presenting to the team
Product Awareness
- Ongoing familiarity of the competition’s product range in relation to quality and fit
- Understanding of customer profiles
- Understanding of returns reporting functions.
- Completing and reporting back on New Look store visits and competitor shops. Identifying basic problems and solutions from these visits.
Department Support
- Receiving and sending post
- Dealing with telephone / email queries
- Proactively dealing with department queries both internally and externally
- Issue wearer trials and collate data
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Who you are
- PC literate - Excel, Word, PowerPoint, Outlook
- Product measuring
- Read specification sheets and test report
- Basic garment construction knowledge
- Accuracy of fit comments and communication
- Accurate sample measuring
- Accurate analysis of a specification sheet and test report
- Accurate returns analysis
- Relevant benchmarking and recommendations
- Basic problem solving skills
- Up to date housekeeping / sample management
Why New Look?
We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.
We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.
We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.
Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application process.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location