Quality Administration Apprentice

Location: Bristol (BS1 5UA)

Wage: £15,392 for your first year, then could increase depending on your age

Hours: Monday to Thursday, 9.00am to 5.00pm or 8.00am to 4.00pm. Friday, 9.00am to 4.30pm or 8.00am to 3.30pm, with ½ an hour unpaid lunch. 37 hours a week

Start date: Monday 16 November 2026

Duration: 1 year 9 months

Positions available: 1

Summary

Are you organised, good with people and interested in developing a career in administration? You will support Heads of Department and the wider team. You will work with different people, help coordinate events, visits, keep information and records up to date and learn how a busy education organisation operates behind the scenes.

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Helping to record and track responses to complaints, making sure information is kept up to date
• Monitoring reports and action plans from awarding bodies and external verifiers
• Helping to coordinate visits from external partners
• Supporting College-wide student events, including enrichment and employability weeks, induction events and student graduation
• Producing and updating reports relating to complaints, quality and compliance
• Keeping records and information organised and accurate
• Using Microsoft Office, including Excel and Outlook
• Communicating with colleagues and other people across the College
• Supporting the wider team with day-to-day administration
• Learning about College processes, quality requirements and awarding body regulations
• Completing your apprenticeship training and applying what you learn within your role

What are we looking for?

You do not need to have worked in an office before. We are much more interested in finding someone with the right attitude and the potential to develop.

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider: CITY OF BRISTOL COLLEGE

Training course: Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.
• Able to choose the most appropriate IT solution to suit the business problem.
• Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals.
• Makes recommendations for improvements and present solutions to management.
• Drafts correspondence, writes reports and able to review others' work.
• Maintains records and files, handles confidential information in compliance with the organisation's procedures.
• Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement.
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
• Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation.
• Demonstrates ability to influence and challenge appropriately.
• Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
• Uses the most appropriate channels to communicate effectively.
• Demonstrates agility and confidence in communications, carrying authority appropriately.
• Understands and applies social media solutions appropriately.
• Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard.
• Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
• Is able to review processes autonomously and make suggestions for improvements.
• Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
• Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
• Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
• Manages resources e.g. equipment or facilities.
• Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
• Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report.
• Plans required resources to successfully deliver projects.
• Undertakes and leads projects as and when required.