Twinings
Quality Administrator
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Application Deadline: 24 May 2024
Department: Tea Supply Chain
Location: Andover
Description
Great People Work Here
Are you searching for a career with bags of variety, in an environment that celebrates differences and empowers collaboration, which values individuals and will encourage you to make an impact? Do you want the freedom to explore, and the opportunities to find new ways? If so, TwiningsOvo delivers.
We’re looking for people who don’t just come here to get the job done, but who have a real passion for the brand and a desire to do the best job they can. In return, we offer an inspiring package of employee benefits - to show just how much we value you. This role will offer you the scope for growth and the tools to aim high.
Key Responsibilities
- Provide quality support in Packing Hall, Blending, and Logistics areas.
- Administer various aspects of Quality Management Systems, including managing non-conformances & CAPAs, audit management, document control, risk management, supplier management, and handling customer complaints.
- Assist in managing the site's audit process, including conducting site inspections and supporting internal audits conducted by the Quality Team.
- Support the Quality Team in project work and continuously seek ways to improve our Food Safety Systems and QMS elements, such as Good Manufacturing Practices, Hygiene Practices, and Documentation Practices.
- Manage the Retain Samples process and oversee the physical area dedicated to this purpose.
- Promote and uphold Quality Standards throughout the site.
- Assist in updating site procedures and ensuring their effective implementation.
- Provide administrative support to the Quality Team, including organising meetings, maintaining records, and managing correspondence.
- Assist in developing and implementing team training plans to ensure continuous improvement and compliance with relevant standards and regulations.
- Undertake other quality assurance tasks as assigned by the department manager.
- Adherence with all Company Occupational Health, Safety & Environmental (HSE) policies and procedures. Ensuring full co-operation in all aspects of HSE.
- Positive attitude towards any failings or weaknesses within site systems or procedures, identified by employee or brought to employee’s attention.
- Operating within financial targets for Andover Supply Centre.
- Building and maintaining strong relationships with main Stakeholders in support of manufacturing and supply centre operations.
- Providing back-up support to the Quality Coach and Quality Coordinator and general Quality & Compliance team objectives.
- Providing accurate and timely information, analysis and recommendations for current and future Business review cycles.
- Providing system support for the management of skills and personnel development as required.
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Skills Knowledge and Expertise
- Experience in providing support to teams and stakeholders in a professional setting.
- A proactive and adaptable approach to work, with a commitment to continuous learning and improvement in the field of quality management and compliance. Basic understanding of compliance principles.
- Intermediate to Advanced MS office systems.
- Ability to compile a letter/email to Internal and External stakeholders.
- GCSE (or equivalent) in Science or Maths.
- Ability to interact with other teams on site.
- Positive engagement with a multidisciplinary team and different stakeholders.
- Self-motivated and capable delivering results in line with the business needs.
- Attention to details, conscientious and reliable.
- High energy level and strong self-motivated and initiative skills including the proven ability to prioritise objectives and duties.
- Strong written and verbal communication ability to present detailed information to all levels Look for opportunities to improve organisational effectiveness.
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Benefits
- Yearly bonus based on personal contribution and financial performance
- Flexible working options
- 25 days holiday plus 8 bank holidays and the option to buy and sell holidays
- Onsite Gym and Wellbeing Centre
- Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more
- Pension scheme with your contributions matched for up to 10% of your salary
- Cycle to work scheme
- SimplyHealth Cash plan
- Onsite Staff shop and online staff discounts
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