Balmoral Tanks
Quality Advisor
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Balmoral Comtec, a division of Freudenberg Flow Technologies, provides surface and subsurface buoyancy, insulation, and elastomer products and services to the global energy, defence, subsea communications, and oceanographic industries.
We are recruiting for a Quality Advisor position within the Quality, Health, Safety, and Environment Department in Aberdeen.
GENERAL RESPONSIBILITY AND FUNCTION
The successful candidate will be responsible for supporting the business with all quality management and assurance activities whilst working closely with production, engineering, and project management teams as well as clients, suppliers, and/or third parties. The job holder must be able to actively and effectively communicate at all levels across the business and demonstrate an enthusiastic approach to resolving problems. Additionally, they must contribute to the continuous improvement of our quality management systems and processes, reporting any issues to line management as appropriate.
The base location is Balmoral Park, Aberdeen. There may be a requirement from time to time to work at other locations, including customer sites.
MAIN DUTIES
- Promote the company’s guiding principles.
- Contribute to the development and implementation of QHSE objectives.
- Establish and maintain open lines of communication to ensure objectives are met and develop good working relationships.
- Use and comply with the Balmoral systems, processes, and tools - challenge and improve our management systems, processes, and tools.
- Encourage collaboration and sharing across the organisation and communicate information, seek feedback, and act accordingly.
- Actively promote and encourage continual improvement - seek best practice and identify improvements internally and externally.
Specific Duties & Responsibilities
- Support the evaluation and review of client quality requirements during pre-qualification/tender activities, ensuring they are responded to in a timely manner, highlighting any exceptions and/or clarifications as appropriate.
- Support the periodic review of project quality plans and/or inspection & test plan templates and provide feedback to the projects department.
- Identify, develop, and execute programmes aimed at promoting sustained quality performance within the business.
- Provide information, instruction, and training in the quality management systems and applications, including internal, supplier, and/or third-party audits, RCA, and CAPA to internal and external stakeholders as applicable.
- Support the continued development and improvement of the quality management system and supporting applications, ensuring compliance with applicable management system requirements, e.g., ISO 9001, API Q1.
- Ensure changes to quality management systems and supporting applications are communicated to relevant stakeholders.
- Support the risk-based evaluation and review of external product and service providers' suppliers, liaising with suppliers and internal teams to ensure action(s) to mitigate risk/realise opportunities are identified, agreed, implemented in a timely manner.
- Coordinate the evaluation and review of process risk and identify appropriate controls to reduce the likelihood of potential process failure occurring that may adversely affect the business, e.g., Failure Mode Effect Analysis (FMEA).
- Ensure customer complaints and NCRs are investigated in a timely manner, ensuring root cause and corrective action(s) are identified, agreed, implemented in a timely manner, and are effective to prevent recurrence.
- Ensure that product identification and traceability are maintained to support client/project requirements.
- Develop and conduct internal and supplier audits based on business risks and opportunities, to verify compliance with quality management system and/or client (project) requirements.
- Report and share audit outcomes, ensuring audit findings are agreed, documented, communicated, and followed up in a timely manner.
- Support third-party audits including client and/or certification audits where required.
- Monitor, measure, analyse, and review the performance of the quality management system, including externally provided processes, products, and services, and identify recommendations for improvement.
- Communicate and report the performance of the quality management system to appropriate stakeholders.
- Participate in project lessons learned reviews ensuring lessons are identified, shared, communicated, and learned.
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A condition of employment requires that the incumbent learn, abide by, and sponsor the Guiding Principles of the Freudenberg Group and the Core Values of Freudenberg Flow Technologies. In addition, all associates are responsible for maintaining adherence to company policies, safety/ergonomic standards, and good housekeeping practices. This includes understanding and implementing health, safety, and environmental policies and integrating these considerations into daily work activities.
REQUIRED
ROLE REQUIREMENTS
Qualifications
- Lead Auditor/Assessor qualification (to a relevant quality management system standard).
- Professional quality management qualification, e.g., CQI Diploma, MSc in Quality Management.
- Professional membership, e.g., CQI, or equivalent.
- Suitable sciences, engineering, or business qualification, e.g., degree or HNC.
Experience
- Minimum of 3 years’ experience in a similar role.
- Knowledge of ISO 9001 management system requirements, and associated terminology.
- Experience in developing and maintaining quality management systems.
- Leading and conducting root cause investigations and application of root cause analysis methods.
- Internal auditor, involved in preparing and implementing risk-based audit programmes.
- Experience of external audit activities, e.g., client audits, third party certification audits.
- Understanding of national calibration requirements, e.g., UKAS certification requirements.
- Knowledge of relevant industry technical codes and standards, e.g., BS EN 10204.
- Relevant previous experience coaching, mentoring, and developing people.
- Relevant previous experience within a manufacturing environment.
- Relevant previous experience developing and implementing qualitative and quantitative risk assessment techniques, e.g., Failure Mode Effect Analysis (FMEA).
- Understanding associated international management systems models, standards, e.g., ISO 10006, ISO 14001, ISO 29001, API Q1, API Q2, and EFQM/Business Excellence Model.
- Knowledge of mechanical/metallurgical testing principles, e.g., radiography, NDT/NDE.
- Practical application of applicable UK HSE legislative/regulatory requirements.
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Skills
- Proficient in the use of Microsoft Office.
- IT skilled with data input/handling experience and working with databases.
- Clear and effective communication skills, both written and oral.
- Ability to multi-task and adapt to changing working conditions.
- Works well independently and as part of a team.
- Organised and analytical with an enthusiastic approach to problem solving.
- Self-motivated, able to work under pressure and prioritise workloads.
- Good organisational, literacy, and numeracy skills.
- Effective presentation skills, capable of presentation and discussion at Senior Management level.
- Lead and manage root cause analysis investigations.
- Attention to detail, manage, and record deliverables with a high level of accuracy.
- Enthusiasm for self-development.
- Able to build, and continually cultivate, relationships.
- Demonstrate Continued Professional Development, e.g., CQI or equivalent.
- Enthusiasm for developing, coaching, and mentoring others.
- Ability to read and understand manufacturing/geometrical drawings.
- Product knowledge.
- Knowledge of HSE legislative and regulatory requirements.
This job description is not intended to be all-inclusive. An Associate may also perform other reasonable related business duties as assigned by management.
The Freudenberg Group has a long-standing policy of equal opportunity and non-discrimination employment. It is Freudenberg Flow Technologies’ policy not to discriminate against any individual employed by us, or any applicant for employment, based on race, colour, ancestry, place of origin, religious beliefs, gender, age, physical disability, mental disability, marital status, family status, or sexual orientation.
Please note that Balmoral Comtec is unable to support employment visa sponsorship at this time.
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