Kara Healthcare
Quality and Assurance Manager
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Kara Healthcare
Kara Healthcare is a quality care provider devoted to delivering first-class dementia, nursing, residential, and respire care to residents living in our homes. We believe our residents deserve choice, dignity, and independence.
Our main focus is to create a friendly, safe, and warm environment for everyone in our homes. Tailored care plans and 24-hour personal support for each resident help us achieve this. We offer a wide variety of care options from short and long-term residential to person-centred nursing care.
Kara Healthcare are continuously looking to recruit talented individuals to join our caring, enthusiastic, and supportive team. Everyone here has a fundamental part to play in our continued success and growth. Follow our CEO Nitesh Somani or Kara Healthcare LinkedIn to find out more about us.
Job Overview
The Quality and Compliance Manager is responsible for leading quality assurance, regulatory compliance, and governance across a portfolio of care homes. The role ensures services consistently meet Care Quality Commission (CQC) standards, legislative requirements, and organisational policies while promoting a culture of continuous improvement and high-quality, person-centred care.
Responsibilities
- Lead quality assurance within the homes, regulatory audits, and spot checks across the homes
- Develop, maintain, and improve policies, procedures, and risk management systems in line with CQC (England)
- Conduct internal audits, investigate incidents and non-compliance events, driving best practices
- Support homes to remain compliant with up-to-date guidance
- Remote monitoring of digital systems and driving quality across the group
- Mentor and support Home Managers to foster a culture of continuous quality improvement
- Prepare management information and monthly quality performance reports
- Liaise with regulatory bodies and support responses to inspections and improvement plans
- Coordinate staff training and compliance education on quality, safety, and safeguarding
- Willingness to register with the CQC and step in to support the absence of a manager
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Experience & Qualifications Required
- Proven experience in a compliance role, preferably within the Health and Social Care sector.
- Minimum of 5 years’ experience in social care or health care quality/compliance, including at least 1 year in a managerial role.
- Proven knowledge and understanding of Care Quality Commission (CQC) standards and associated legal and regulatory frameworks.
- Experience managing quality assurance processes, audits, compliance monitoring, and risk-based problem solving.
- Experience managing multiple sites and responding to external inspections and quality frameworks.
- Experience working within residential and nursing homes, learning disability, and dementia care environments.
- Experience delivering staff training, coaching, and supporting continuous improvement initiatives.
- Experience engaging with internal and external stakeholders at all levels.
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Desirable Skills & Attributes
- Exceptional organisational skills with strong attention to detail.
- Excellent written and verbal communication skills, with the ability to influence and engage stakeholders effectively.
- Strong leadership skills with the ability to motivate, coach, and support teams.
- A proactive approach to identifying issues, solving problems, and driving improvements.
- Ability to work independently while also contributing effectively as part of a wider team.
- Strong auditing skills and the ability to analyse information, identify risks, and implement improvements.
- A respectful, courteous, and compassionate approach, with a willingness to support both care and non-care duties where required.
- A commitment to delivering personal best, maintaining high standards, and promoting a culture of continuous improvement.
What We Offer
- Competitive salary and performance-based bonuses
- Comprehensive benefits package, including health, dental, and retirement plans.
- Opportunities for professional growth and development
- A collaborative and innovative work environment the chance to make a meaningful impact in the healthcare sector.
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