Change Grow Live
Quality and Development Lead
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Quality and Development Lead
Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users' lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our aim of helping people change the direction of their lives, grow as individuals, and live life to its full potential.
We’re looking for a Quality and Development Lead to join our St Luke's service and help us keep quality, learning, and continuous improvement at the center of how we work. Quality and governance should do more than demonstrate compliance. Done well, it drives learning, strengthens practice, and improves the experience and safety of people using our services. Working closely with our Team, you will bring together information, insight, and action, helping us understand what is working, where we can improve, and what needs to change.
Where: Dagenham
Hours: Full-Time, 37.5 per week
Contract Type: Fixed Term for 24 months
Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, salary and payments will be pro rata based on contracted hours.
Responsibilities
About the Role
- Required to improve quality which will include creating and undertaking regular, cyclical audits of all aspects of service delivery and governance.
- Identify areas of good practice and areas that need improving and formulate robust plans.
- Implement these plans with all relevant staff, including leaders and front-line staff and will set up evaluation mechanisms to understand ‘what works’; impact of action plans in improving practice.
- Work with the team to ensure effective observed practice, coaching, and designing and delivering training and workshop sessions.
- Working with the senior leadership team to coordinate integrated quality audits across all areas of service delivery in line with the organizational audit cycle.
- Support the Designated Safeguarding Lead to ensure that the effective identification, assessment, and management of risk and compliance with relevant legislation and policy and procedures are upheld.
- Ensure effective investigations of all incidents and ensure learning is disseminated appropriately throughout the service.
- You will collate lessons learned quarterly to collate themes and patterns to feed into the whole service quality improvement plan and contract monitoring reporting.
- Produce reports in a timely manner in order that the service improves outcomes for service users.
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About You
Education, Knowledge, and Experience:
- Experience in Social Care and the Drug & Alcohol sector, with strong knowledge of the recovery ethos.
- Background in project development, change management, and use of quality management systems.
- Skilled in root cause analysis for serious incident investigations.
- Proficient in audits and service reviews to drive evaluation and improvement.
- Experience working within regulated services, including knowledge of CQC regulations and Key Lines of Enquiry.
- Confident delivering training to diverse groups using coaching and interactive methods.
- Strong understanding of safeguarding procedures for children and vulnerable adults.
- Proven ability to analyse and cross-reference data sources to inform conclusions and improvement priorities.
- Experience in influencing stakeholders at all levels through clear, persuasive communication.
- Able to evaluate the impact of change, lead teams through improvement processes, and promote CGL’s values through action.
What We Offer
- Enjoy a dedicated weekly Wellness Hour, access to our Wellness Hub, and a comprehensive Employee Assistance Programme to support your mental and emotional health.
- We’re committed to your development, with extensive training, funded learning, and pathways into senior or specialist roles.
- Benefit from transparent pay, a contributory pension scheme, and additional support through our wellbeing resources.
- Start with 25 days of annual leave plus bank holidays (pro rata), increasing to the maximum 30 days over five years of service.
- Join a supportive, values-led team where you’ll feel encouraged and valued from your very first day.
- Where possible, we’re open to discussing working patterns that help you maintain a healthy work–life balance.
- Enjoy discounts on shopping, cinema trips, holidays, and more, along with our Refer a Friend scheme.
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Please read the attached Job Description for a more detailed outline of responsibilities and Person Specifications.
If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you.
A note about using AI in your application
AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.
We want to understand your experiences, achievements, and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.
There's no need to write in a particular style. The strongest applications are those that are authentic, specific, and clearly demonstrate your skills, experience, and potential. We look forward to learning more about you.
Direct applications only we will not be engaging agencies for this vacancy.
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK.
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
Salary Range (pro rata if part-time)
- CGL points 31 to 33 (£36,101.10 - £38,114.53)
- Outer London Weighting (£2,250.61)
Closing Date
16/10/2026
If you have any questions on this opportunity that you would like to talk through, please contact us using the below details:
Dimitra Sampani | dimitra.sampani@cgl.org.uk | 07741627669
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
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