Your work will directly influence the quality of support experienced by the people we support.

What You'll Be Doing

• Carry out quality assurance audits across services.
• Review care plans, support documentation and working practices.
• Produce detailed reports with clear recommendations and improvement actions.
• Support Service Leaders to develop and implement quality improvement plans.
• Help services prepare for Care Inspectorate inspections and Local Authority monitoring.
• Validate quality standards and monitor ongoing compliance.
• Analyse quality data to identify trends, risks and opportunities for improvement.
• Share best practice and promote a culture of continuous improvement.
• Champion person-centred support, human rights and positive outcomes for the people we support.
• Work in partnership with Regional Managers and the wider Quality Team to improve standards across the region

We're looking for someone who has experience within Health & Social Care and understands what great quality looks like.

You May Currently Be a

• Registered Manager
• Service Manager
• Deputy Manager
• Operations Manager
• Quality Lead
• Quality Assurance Officer
• Compliance Officer

You'll Ideally Have

• A professional qualification in Health & Social Care.
• Evidence of continuing professional development.
• Experience managing a care or support service.
• Experience of Care Inspectorate or other regulated inspections.
• Strong knowledge of person-centred support.
• Experience carrying out audits, quality monitoring or service improvement.
• Excellent communication and report writing skills.
• The ability to coach, influence and support managers to improve quality.

Previous experience in a dedicated Quality Assurance role is welcome but not essential. If you've successfully managed services, supported inspections or driven quality improvements, we'd love to hear from you.

Apply Now

If this sounds like your kind of job, hit ‘Apply’ and fill out our short application form.

Curious about the role? Reach out to our Recruitment Specialist, Sarah Duncan, at recruitment.region1@c-i-c.co.uk.

Need adjustments during the process? Just email recruitment.region1@c-i-c.co.uk.

We’re proud to be an Equal Opportunities and Disability Confident employer.

Interested and want to know a bit more?

To find out more about our charity check out: https://www.youtube.com/watch?v=Z-zYkoj7x8s

Community Integrated Care is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Community Integrated Care is one of the UK’s largest health and social care charities. We transform lives by delivering high-quality, person-centred support that fosters independence and empowerment.

Our charity was founded in 1988 and we were one of the pioneers of the ‘Care in the Community’ agenda, enabling people to move out of long-stay institutions and live more fulfilling lives.

Since then, we’ve remained leaders in social care, providing bespoke support to thousands across the UK. Today, we support more than 2,600 people and employ 6,600 caring and committed colleagues across England and Scotland.

We have a proud history of breaking boundaries and are always looking for new ways to make a positive difference through bold ideas, innovative projects and impactful partnerships.

We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.

In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.

The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones - and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.