Spire Healthcare
Quality and Governance Specialist - Patient Experience
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Quality and Governance Specialist - Patient Experience Lead | Part Time | 22.5 Hours per Week | Spire Yale Hospital, Wrexham
Are you passionate about improving patient experience and driving service improvement?
Spire Yale Hospital is seeking a Quality and Governance Specialist - Patient Experience Lead to champion the patient voice, lead complaints and feedback management, and support continuous quality improvement across the hospital.
Working within the Clinical Governance team, you will use patient feedback, surveys, complaints, and quality data to identify opportunities for improvement and help ensure outstanding patient care.
Duties and Responsibilities
- Lead the hospital's Patient Experience and Engagement Framework.
- Manage complaints, concerns, compliments, and patient feedback in line with company policy and ISCAS standards.
- Analyse patient experience data and identify themes, risks, and improvement opportunities.
- Develop and monitor action plans resulting from patient feedback and audits.
- Chair the Patient Experience Group and track delivery of agreed actions.
- Produce reports, dashboards, and presentations for governance meetings and senior leaders.
- Promote patient involvement in service development and quality improvement initiatives.
- Work collaboratively with clinical and operational teams to improve patient pathways and experiences.
- Share learning, positive feedback, and best practice across the hospital.
- Support governance, audit, and regulatory assurance activities.
What we are looking for:
- Degree-level qualification or equivalent experience in healthcare governance, patient experience, quality improvement, or a related field.
- Experience managing patient feedback, complaints, or service improvement within healthcare.
- Good understanding of governance, complaints management, and patient-centred care.
- Strong analytical, communication, and report-writing skills.
- Proficient in Microsoft Office, particularly Excel and PowerPoint.
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Why Join Spire Yale?
Yale Hospital is a Small Private Hospital Located in Wrexham, serving North Wales and the Borders. Spire is committed to delivering exceptional patient care.
This role offers the opportunity to make a real impact on patient experience while working within a supportive and experienced Clinical Governance team.
If you're passionate about listening to patients and turning feedback into meaningful improvement, we'd love to hear from you.
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Colleague recognition – Inspire people awards
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
We commit to our employees' well-being through work-life balance, ongoing development, support, and reward.
About Spire Healthcare
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales, and Scotland, Spire Healthcare provides diagnostics, inpatient, day case, and outpatient care.
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For further information about this role or for an informal conversation about the range of career options available with Spire, please contact Alishia Okereafo at Alishia.Okereafor@spirehealthcare.com or call 07850735207
For us, it's more than just treating patients; it's about looking after people.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications
Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales, and Scotland. It provides diagnostics, inpatient, day case, and outpatient care, operates a network of private GPs, and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal, and dermatological services.
We have achieved our market-leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion, and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector-leading standards.
Spire Yale Hospital is one of North Wales’ leading private hospitals and we take pride in delivering high-quality care. We offer fast access to consultations with specialists in a wide range of treatments, supported by advanced imaging and diagnostic technology.
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