The Harley Street Clinic
Quality and Risk Manager- FTC
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Quality and Risk Manager
London: The Harley Street Clinic (Campus)
Job Details
- Position Type: Full time
- Hours: 37.5 hours per week
- Employment Type: Permanent
- Salary: Competitive + benefits
About the Role
We’re looking for an experienced Quality and Risk Manager to join our Governance team working across services at The Harley Street Campus comprising of The Harley Street Clinic and The Princess Grace Hospital.
As the Quality and Risk Manager, you will lead on the implementation and delivery of a range of clinical governance activities with a particular focus on risk, incidents and investigations, whilst supporting The Harley Street Campus to meet the regulatory requirements of external standards and inspections.
The ideal candidate will be a specialist resource, using knowledge and experience of clinical governance, with a particular focus on risk, complaints and incident management. This will include managing and coordinating investigations and responses of all incidents, which involves liaising with Heads of Department and the Senior Leadership Team. They will also ensure compliance to the Duty of Candour requirements and be responsible for developing systems and implementing processes to ensure organisational wide learning.
Key Responsibilities:
- Lead on the implementation and delivery of clinical governance activities.
- Focus on risk, incidents, and investigations.
- Support the campus to meet regulatory requirements.
- Manage and coordinate investigations and responses.
- Ensure compliance to the Duty of Candour.
- Develop systems and processes for organisational wide learning.
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Essential Skills and Qualifications:
- Excellent communication skills.
- Proven ability to implement change or new systems.
- Dynamic with excellent verbal and written communication skills.
- Experienced in clinical governance.
About HCA UK
We’re committed to the care and improvement of human life. From the CEO to the colleagues on the floor, we all have a part to play in delivering exceptional care to our patients. Being part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What You’ll Have
- Education to diploma or degree level
- Current and relevant experience of working in healthcare governance
- Evidence of continuing professional development
- Investigation, governance, audit, risk, and complaint management experience
Why HCA UK?
- Investment: Over £500 million in treatments, technology, techniques, medication, and facilities.
- Career Progression: Unrivalled opportunities through internal and external courses.
- Working Conditions: Prioritizing mental and physical wellbeing.
Benefits
- Holiday: 25 days each year (plus bank holidays), increasing with service.
- Private Healthcare Insurance: For treatment at our leading hospitals.
- Private Pension Contribution: Increasing with length of service.
- Season Ticket Loan and Cycle to Work Scheme.
- Group Life Assurance: From day one.
- Critical Illness Cover.
- Enhanced Maternity and Paternity Pay.
- Corporate Staff Discount: Including maternity packages at The Portland.
- Flexible Benefits: Comprehensive range of health, protection, and lifestyle benefits.
- Retail Discounts: With over 800 major retailers.
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Culture and Values
At HCA UK, we believe exceptional care starts with our people. We celebrate unique perspectives and different experiences.
Our Core Values:
- Unique and Individual: We recognise and value everyone as unique and individual.
- Kindness and Compassion: We treat people with kindness and compassion.
- Honesty, Integrity, and Fairness: We act with absolute honesty, integrity, and fairness.
- Loyalty, Respect, and Dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect, and dignity.
Reasonable Adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
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