TfL, GLA or OPDC
Quality & Assurance Advisor
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Role: Quality & Assurance Advisor
Salary: Circa £39K based on skills, knowledge, and experience
Band: 2
Position type: TfL Permanent
Location: Endeavour Square, London/Hybrid
Role Overview
The Quality and Assurance Business Administrator role supports the Programme Management Office (PMO) and Delivery Hubs in the delivery of quality and assurance activities and the management of related data generated by the Quality and Assurance team.
Scope of Role
- Planning, liaison, coordination, and communication activities
- Supporting the effective management of the Quality strategy, PMO, and Delivery Hub quality reporting
Key Accountabilities
- Support the development, rollout, and continual refinement of quality management processes
- Contribute to lessons learned activities
- Responsible for supporting the planning, organization, and administration of all meetings
- Collate and analyze data, reporting on relevant metrics, trends, and insights
- Supports ongoing trend analysis for critical, systemic issues and high value opportunities
- Contribute to driving and leading a positive safety culture within Capital projects
Skills, Knowledge, and Experience
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Knowledge
- Knowledge of Quality management systems
- Understanding of capital projects and programmes
- Ability to provide support in meetings including preparing supporting papers
- Ability to use Microsoft Office including Word, Excel, Outlook, and PowerPoint to intermediate level
- Knowledge of reporting structures and data analysis techniques
- Good knowledge of Programme and Project Management Systems and Tools
- Knowledge of quality management systems auditing
Skills
- Excellent organization skills
- Stakeholder Management
- Organisation & Planning
- Information Management & Reporting
Experience
- Experience of creating, adapting, and monitoring processes in major projects
- Experience of implementing tools to support changes
- Experience of dealing with a range of stakeholders at all levels across the organisation
- Experience of Data Entry and Maintenance working to tight deadlines
- Experience in effective management of stakeholder demands and communicating effectively, both orally and in writing
Equality, Diversity, and Inclusion
We are committed to equality, diversity, and inclusion and aim to reflect the diverse communities we serve.
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Application Process
Please apply using your 2-page CV and a brief covering letter. PDF format preferred and do not include any photographs or images.
Closing date for applications: Sunday 13th September 2026 @ 23:59
Interviews: w/c 28th of September 2026
Vetting Process
Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive, and reliable network for everyone who depends on our services.
Benefits
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
- 30 days annual leave plus public and bank holidays
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure, and travel offers
- Discounted Eurostar travel
Note: All offers of employment are subject to satisfactory right-to-work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.
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