North Northamptonshire Council
Quality Assurance and Contracts Support Officer
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About The Role
This role will provide professional support to commissioning activity, with a specific focus on supporting the implementation and oversight of the Education Support Services Framework.
What will you be doing?
The role will contribute to strengthening oversight of providers by gathering and analysing data, monitoring key performance indicators (KPIs), identifying trends, and escalating any concerns regarding quality, compliance or performance to commissioning managers. The postholder will support quality assurance and contract monitoring processes, ensuring that commissioned services meet contractual, statutory and performance requirements.
About You
For this role, you will be required to hold the following:
- Good understanding of contract management, commissioning, quality assurance or performance monitoring, with a willingness to develop knowledge in these areas.
- Ability to gather, analyse and interpret data, identifying trends and using information to support service improvement and decision-making.
- Strong organisational skills, with the ability to manage competing priorities and maintain accurate records.
- Effective written and verbal communication skills, including the ability to produce reports and communicate with a range of stakeholders.
- Ability to build positive working relationships with providers, colleagues and partner organisations.
- Awareness of quality standards, compliance requirements and risk management, ideally within children's services, education or a related field.
- Confidence using Microsoft Office applications, particularly Excel, and the ability to learn new systems and processes.
- Proactive and solution-focused approach, with a commitment to improving outcomes for children, young people and their families.
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Recruitment Dates
- Closing date – 11/08/2026
- Shortlisting – 14/08/2026
- Interviews – 18/08/2026 and 19/08/2026
For further information, please contact Lorraine Patterson
Lorraine.patterson@northnorthants.gov.uk
Our benefits
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
We Offer a Vibrant Working Environment With
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
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About Us
Our Values and Behaviours
Our Values Define Who We Are And How We Operate, By Forming The Foundation For How We Interact With Our Customers, Colleagues And Provide Our Services. They Are Also At The Forefront Of Our Decision Making And Delivery And Are
- Customer-focused
- Respectful
- Efficient
- Supportive
- Trustworthy
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
Disability Confident Employer
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council
Armed Forces Community
The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).
Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)
Attached documents
JD - Quality Assurance and Contract Support Officer July 2026.docx
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