Usay Compare
Call Listening Administrator
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Quality Assurance Assistant – Usay Compare
About Usay Compare
Usay Compare is one of the UK’s leading comparison services for Health and Protection Insurance. We provide clear, expert, and impartial advice to help clients make informed decisions with confidence. Our reputation is built on professionalism, service quality, and a people-centred approach.
With continued growth across our UK offices, we offer a supportive environment for individuals to develop strong advisory and sales careers.
The Role
We’re looking for a Quality Assurance Assistant to join our growing team at Usay Compare.
This is an excellent opportunity for someone with strong attention to detail and a passion for quality to play a key role in ensuring our customers receive the highest standard of advice and service. You’ll be responsible for:
- Reviewing client interactions
- Supporting advisor development
- Helping maintain compliance standards across the business
What You Will Be Doing
- Listening to and reviewing client interactions to ensure advice is accurate, appropriate, and aligned with customer needs
- Identifying areas for improvement in product recommendations and advisor performance
- Monitoring compliance with Financial Conduct Authority (FCA) regulations, ensuring all advice and documentation meets required standards
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What We Are Looking For
- Strong attention to detail
- Professionalism, integrity, and credibility
- Excellent written and verbal communication skills
- Ability to build positive working relationships
- Strong listening and analytical skills
- Sound judgement and reasoning ability
- Ability to work independently and use initiative
What We Can Offer You
- A basic salary of £26,228
- 26 days’ holiday plus bank holidays (increasing to 28 days after 2 years’ service)
- The option to buy up to 5 additional days of annual leave
- Income protection and life assurance
- Subsidised private health insurance
- Employer pension contributions
- Enhanced maternity and paternity leave
- Corporate perks, including:
- Gym discounts
- Cinema tickets
- Shopping discounts
- Eyecare vouchers
- Cycle to work scheme
- Financial wellbeing support
- A supportive and collaborative working environment
- Ongoing training and development opportunities
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Ready to apply? If you’re looking to develop your career in a growing and supportive business, we’d love to hear from you. Apply today.
USAY
Diversity, Equity & Inclusion
Usay Compare, part of Everywhen, is an equal opportunities employer, committed to diversity, equity, and inclusion (DEI). We foster a working environment that is free from discrimination, inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Employment Checks
If your application is successful, we will conduct relevant employment checks prior to commencement, including:
- Verifying recent employment and address
- Reviewing credit history and a standard criminal record check
Note: We may close this vacancy before the published end date if we receive applications of sufficient quality or quantity. No Agencies, please.
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