TfL, GLA or OPDC
Quality & Assurance Business Partner
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Role: Quality & Assurance Business Partner
Salary: Circa £55K depending on skills, knowledge and experience
Band: 3
Position type: Permanent
Location: Endeavour Square (Stratford) London/Hybrid
Hybrid working within this role consists of at least three days a week in the office with up to two days a week working from home. Hybrid working arrangements can evolve subject to business requirements.
Job Purpose
The Quality and Assurance Business Partner is accountable for the operation of an integrated service which identifies and assures the successful quality targets for the projects and programmes within assigned Project Management Unit (PMU) delivery portfolio. Assuring the projects and programmes are delivered in compliance with the Quality Management System and TfL standards and requirements identified within the TfL Projects Directorate / Programme Management Office (PMO) owned suite of process and guidance, and with the obligations and requirements established in the project/programme definitions. This role provides the collection of first line, day to day delivery assurance operated by the embedded PMU and contributes to performance optimisation and efficiency improvements by helping to embed high value lessons learned, best practices and process innovations.
Key Accountabilities
- Accountable for the management of the quality process and the delivery of quality activities within assigned capital delivery portfolios consulting delivery leads to identify and resolve project specific variances to TfL's standard process, systems and tools undertaking root cause analysis and support fit-for-purpose process for incorporation into Pathway.
- Establish, develop and lead implementation of a PMO specific quality improvement plan to drive corporate efficiencies and continuous improvements in PPM capability.
- Lead implementation of a system identifying, recording and analysing lessons learned within disciplines in the PMU and support the leadership team in raising awareness of the TfL lessons learned, quality management and continuous improvement programmes.
- Lead the implementation and effective use of KPI driven quality performance assurance dashboards.
- Develop, embed and implement a robust risk based quality surveillance programme to detect, monitor and address systemic delivery and performance management deficiencies.
- Liaise and collaborate with 2nd and 3rd line assurance teams to ensure consistency of approach and develop a targeted response to systemic issues found through these higher level reviews.
- Work with delivery leads to understand and co-manage supply chain performance assurance risks/threats/ opportunities.
- Support TfL's quality objectives by facilitating compliance with governance and first line assurance activities within and across the functional disciplines.
- Contribute to driving and leading a positive safety culture within TfL projects and ensuring their team is invested in managing and improving HSE performance.
- Contribute to equality of opportunity, social inclusion, fair employment and environmental sustainability, creating open, inclusive and engaging environment within TfL and across stakeholders, customers and supply chain.
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Skills, Knowledge and Experience
Knowledge
- Extensive knowledge of and understanding of capital projects and programmes with an emphasis on Quality & Assurance Management and how this supports and integrates with a wider high functioning environment.
- Extensive knowledge of PPM Systems and Tools.
- Knowledge of the professional disciplines of programme and project management in the context of complex capital projects.
- Knowledge of root cause analysis techniques and practice.
- Knowledge of a ISO9001 or equivalent environment.
- Desired professional Quality/Assurance / auditing accreditation.
Skills
- Strong leadership and influencing skills to manage and motivate teams in and outside of directorate to embed Quality & Assurance in support delivery of high risk, value and complex project and programmes.
- Specific technical skills include:
- Project Management (Level 4)
- Programme Management (Level 4)
- Stakeholder Management (Level 4)
- Project Life Cycles (Level 3)
- Frameworks and Methodologies (Level 4)
- Information Management & Reporting (Level 4)
Experience
- Experience of creating, adapting and monitoring process around Quality Management in major projects and experience of implementing tools to support changes.
- Experience of dealing with a range of stakeholders at all levels across the organisation influencing the improvement of process and guidance to support project delivery and reporting.
- Experience with project evaluations and business cases.
- Experience of applying Quality Management and Assurance processes and techniques to support delivery of capital delivery projects.
- Experience of preparing/ reviewing pre-tender documents and undertaking tender reviews.
- Experience of planning, managing and undertaking Audits in accordance with BS EN ISO 19011
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Equality, Diversity, and Inclusion
We are committed to equality, diversity, and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
Application Process
Please apply using your 2-page CV and a brief covering letter. PDF format preferred and do not include any photographs or images.
The closing date for applications is Monday 17th August 2026 @ 23:59
All offers of employment are subject to satisfactory right-to-work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.
Vetting Process
At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application but we’ll always treat you with transparency, respect and clear communication throughout.
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
- 30 days annual leave plus public and bank holidays
- TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow.
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
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