AXA XL
Quality Assurance Consultant Global Claims
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Quality Assurance Consultant – Global Claims
Location: London, UK
About the Role
The Global Claims Quality Assurance team helps AXA XL Claims deliver consistently high standards of service, governance, and regulatory compliance across our global business.
We are looking for a QA Consultant to support the UK & Lloyd's market. Working closely with claims leaders and colleagues across the global QA team, you will help assess claims performance, identify opportunities for improvement, analyze trends, and support initiatives that enhance customer and business outcomes.
This role offers a broad view of the claims’ function and provides the opportunity to influence operational excellence, governance, and continuous improvement across one of the world's leading specialty insurers.
What You’ll Be Doing
Essential Responsibilities
- Conduct quality assurance reviews and thematic assessments across the UK & Lloyd's claims portfolio.
- Identify trends, risks, strengths, and opportunities for improvement, using findings to drive better claims outcomes.
- Analyze claims data to support decision-making, performance monitoring, and continuous improvement initiatives.
- Partner with claims teams to provide practical feedback, coaching, and guidance.
- Support compliance with regulatory, Lloyd's, and internal requirements.
- Prepare and deliver reports, presentations, and insights to claims leadership and key stakeholders.
- Share best practice and lessons learned across the global claims community.
- Build effective relationships across Claims, Risk Management, Compliance, and Internal Audit functions.
- Support claim-related projects and strategic initiatives as required.
- Contributes to the development and ongoing enhancement of quality assurance processes and methodologies.
Finally, and in addition to the above key accountabilities, you may be required to undertake other duties from time to time as the Company may reasonably require.
You will report to the Claims Quality Assurance Manager.
What You’ll Bring
We’re looking for someone who has these abilities and skills:
Required Skills And Abilities
- Experience in insurance or reinsurance claims.
- ACII qualification or equivalent professional qualification preferred.
- Good understanding of the Lloyd's and London Market environment.
- Strong analytical skills with the ability to interpret data and identify meaningful insights and trends.
- Experience using Excel and Power BI or similar analytical tools.
- Excellent written and verbal communication skills, including the ability to present information clearly to a range of audiences.
- Strong organizational skills with the ability to manage multiple priorities independently.
- Collaborative approach with the confidence to build relationships and influence stakeholders at all levels.
- Curious, proactive, and committed to continuous learning and improvement.
- Additional language skills, particularly Spanish or French, would be advantageous.
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What We Offer
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance, and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability, and inclusion with 20 Chapters around the globe.
- Robust support for Flexible Working Arrangements.
- Enhanced family-friendly leave benefits.
- Named to the Diversity Best Practices Index.
- Signatory to the UK Women in Finance Charter.
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle, and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience,” focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
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Our Pillars
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see axaxl.com/sustainability.
Who We Are
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals, and even some inspirational individuals, we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines, and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com.
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