ALTEN
Quality Assurance Manager
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Who we are:
ALTEN is an engineering and technology consultancy services company. We are a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life Sciences and health, Industrial Equipment and electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow’s world today. Day by day, we support our customers' development strategies as well as their technological and sustainability transformation.
Missions:
The Quality Assurance Manager (QAM) is responsible for ensuring that result-committed projects comply with the requirements of the ALTEN Delivery Framework (ADF) and meet client expectations. This role includes managing quality KPIs, continuous improvement, preparing for and monitoring external audits, and managing client relationships on quality-related matters. The QAM is a key player in ensuring operational excellence and client satisfaction.
Key Responsibilities and Main Activities
1) Compliance with the internal delivery framework
Pre-sales Phase:
- Anticipate contract renewals or calls for tender to actively contribute to project acquisition
- Participate (if needed) in drafting the Quality Assurance Plan (QAP) and ensure its alignment with the ADF
- Attend internal project kick-off meetings
Project Management Phase:
- Understand the contractual framework of the assigned scope
- Ensure project compliance with our delivery framework practices by conducting regular follow-ups to provide an objective assessment
- Train, support, and coach Cluster Leaders (CL), Project Managers (PM), Project Directors (PD), and Technical Directors (TD) on requirements and maturity levels
- Highlight compliance and raise alerts in case of deviations from standards
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2) Client Relations
Managing Client Requirements:
- Ensure client quality requirements are understood, documented, and integrated into project plans. Identify any changes to ensure continuous compliance
- Address client complaints by utilizing root cause analysis methodologies, further define and monitor corrective actions whilst communicating them effectively to the client
Communication and Reporting:
- Act as the primary liaison between client quality representatives and internal ALTEN teams for all quality-related issues
- Participate in meetings with client and ALTEN representatives (PRM/CRM) and actively contribute with presentations
- Organize quality reviews with client representatives (if applicable) and provide reporting on performance and ongoing actions according to their requirements
3) KPIs and Performance
Quality Dashboards:
- Have a global vision of KPIs (RFT, OTD, customer satisfaction), analyze quality performance, and prepare regular reports for stakeholders
- Ensure the reliability of data displayed in dashboards by verifying consistency and correcting discrepancies if necessary
- Monitor the performance of the quality service through indicators to identify areas for improvement, prioritize actions, and organize the team
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Gap Analysis:
- Communicate with the RAQP Direction and Technical Direction on project quality control and escalate alerts if necessary
- Identify trends and propose action plans to improve performance
4) Continuous Improvement
Capitalizing on Best Practices:
- Proactively propose adaptations to processes, methods, tools, and indicators used for project monitoring
- Use structured methods (8D, 5M, FMEA, 5S, Six Sigma, 5WHY’s, Ishikawa/fishbone) to analyze problems and propose solutions
Project Management:
- Define, plan and monitor corrective and preventative action plans. Further engage internal and external stakeholders to ensure compliance and effectiveness
- Ensure that internal/external non-compliances or recurring issues within the scope are tracked: conduct root cause analyses (RCA), document them, and monitor associated actions
Required Skills and experience
- At least 4 years of experience, ideally in either result-committed projects in a service context, in operational management roles (project or sub-project) or in quality management positions
- Knowledge of standards relevant to the QAM scope, such as ISO 9001/EN 9100/ISO 27001/ISO 19443/ISO 61513
- Mastery of audit methods (preparation, execution, follow-up on actions)
- Problem analysis/resolution
- Knowledge on SM (Safety Management), Office 365, JIRA
- Fluent English (Minimum B2 level)
- Technical Assertiveness
- Adaptive Communication
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