Tate & Lyle Sugars
Quality Assurance Manager
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Job Title
Quality Assurance Manager
Today’s Date
July 2025
Location
Plaistow Wharf
Grade
Reports To
Quality Technical Manager
Hourly or Salary
Salary
Company Description
ASR Group is the world’s largest refiner and marketer of cane sugar, with an annual production capacity of more than 6 million tons of sugar. The company produces a full line of grocery, industrial, food service, and specialty sweetener products. Across North America, ASR Group owns and operates six sugar refineries, located in Louisiana, New York, California, Maryland, Canada, and Mexico. In Europe, the company owns and operates sugar refineries in England and Portugal. ASR Group also owns and operates mills in Mexico and Belize. The company’s brand portfolio includes the leading brands Domino®, C&H®, Redpath®, Tate & Lyle®, Lyle’s®, and Sidul®.
Overview
The purpose of the Quality Assurance Manager role is to initiate quality improvements within T&L Sugars using experience gained in the food and/or sugar industry to define best practice and therefore anticipate our customers’/regulatory requirements. Key aspects of this role are quality management system auditing of the factory & personnel, embedding Quality culture within the organization. The Quality Assurance Manager will be expected to work closely with personnel from a wide range of functions within ASR Corporate, T&L Sugars, and our customers.
Detailed Roles & Responsibilities
- Oversee and maintain the Food Safety and Quality Management System, ensuring procedures are current and documentation is regularly reviewed.
- Lead & participate in GMP and internal audit programs, working with the site operations to identify root cause of issues and to drive timely resolution of any identified corrective action plan.
- Assist the Quality Technical Manager in actively supporting internal, customer, and regulatory audits such as: BRCGS, Organic, Halal / Kosher.
- Manage customer complaints, ensuring timely completion of investigations, review corrective actions, and analyzing root cause trends.
- Maintain and enhance the Food Safety plan (HACCP) delivering relevant training and supporting production teams to elevate food safety standards.
- Ensure that all databases are completed to allow tracking and trending of all quality KPI’s.
- Manage the quality department aspects of the RedZone site-wide paperless quality records system on site.
- Conduct traceability and mass balance exercises to ensure compliance and system integrity.
- Administer the Corrective and Preventative Action (CAPA) system, Non-conformance log, and Hold log to ensure effective incident tracking and resolution. To drive closure of non-conformances including coaching of individuals to avoid re-occurrence.
- Ensure all calibrations and verifications are carried out effectively, accurately, and to agreed timescales.
- Approve first delivery packaging and sign off on new production runs.
- Collect and submit samples for microbiological, environmental, and chemical analysis, including end of shelf life samples. Ensure that for any out-of-specification results the escalation procedure is followed and that all necessary actions and retest are completed and documented.
- Participate in corporate practitioner groups, providing feedback and insights relevant to site operations.
- Work with other functions to embed Quality Culture principles throughout the Company.
- Provide training in all aspects of site quality as required.
- Represent the Quality department in key site meetings (i.e., Planning and Morning Meetings).
- Prepare presentations on ‘site quality review meeting’ where required.
- Serve as a deputy to the Quality Technical Manager when required.
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Education Requirements
- Bachelor’s degree in a relevant discipline (food science, chemistry, or related subject).
Work Experiences
- Experience and in-depth working knowledge of BRCGS Food Safety certification requirements, including principles of HACCP.
- Experience and knowledge of customer technical & quality codes of practice (Retailers & Food Service).
- Exposure to food industry good manufacturing practice, and food legislation.
- Exposure to working in an ISO 17025 accredited laboratory is desirable.
Core Competencies
- Analytical Thinking & Decision Making – Identifies and understands trends and/or issues; connects data points through analysis to arrive at a logical conclusion.
- Business & Financial Acumen – Demonstrates knowledge and understanding of the financial, accounting, marketing, and operational functions of our organization; interpreting and applying understanding of key financial indicators to make better corporate decisions.
- Effective Communication – Expresses ideas and information in a clear and concise manner by tailoring one's message to fit the interests and needs of the audience.
- Customer Orientation – Keeps internal and/or external customer(s) in mind at all times. Strives to proactively address customer concerns and needs. Assists business partners and customers to achieve their work goals via application of their own skills and knowledge; strives to provide consistent customer satisfaction.
- Establishes Trust – Gaining the confidence and faith of others by actions and words that promote being honest, forthcoming, integrious, and vulnerable.
- Problem-Solving – Anticipates, evaluates, diagnoses, and resolves problems in a systematic and fact-based manner.
- Results Orientation & Accountability – Takes accountability, identifies, executes, and drives actions to consistently achieve desired results.
- Teamwork & Collaboration – Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others.
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Individual Contributor
- Adaptability/Flexibility – Maintaining effectiveness in varying environments and with different tasks, responsibilities, and people.
- Continuous Improvement – Establishes methods and utilizes specialized techniques to monitor and improve performance of systems and processes.
- Self-Development – Seeks feedback on one’s strengths and weaknesses and initiates activities to increase or enhance their knowledge, skills, and proficiency in order to perform more effectively or enhance their career.
- Influencing
Our Goal
At Tate & Lyle Sugars, our goal is to be the most admired sweetener Company.
- Service Excellence - Be the industry's Gold Standard by a relentless focus on reliability, providing products with superior quality and excellent customer services.
- Efficiency and Sustainability - Eliminate inefficiency to be a sustainable, low cost producer and to generate fuel for reinvestment.
- Value-Add - Create strategic advantage and enhanced profitability through value-added products and services. The foundation of our values is Talent and Culture as we aim to build, retain, and motivate a winning team.
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