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Quality Assurance Manager
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Commercial Lending Quality Assurance Manager
Location: Manchester (Full Time Office Based)
Salary: Competitive + Excellent Benefits
We're partnering with a growing specialist financial services organisation to recruit an experienced Commercial Lending Quality Assurance Manager.
This is an exciting opportunity for a quality assurance professional with experience in commercial lending, underwriting, risk, or financial services to take ownership of a well-established Quality Assurance framework and help shape best practice across a growing lending business. You'll play a key role in ensuring underwriting quality, regulatory compliance, and customer outcomes remain at the highest standard while working closely with operational leaders to drive continuous improvement.
The Opportunity
Reporting into the Risk & Compliance function, you'll lead the ongoing development of the Commercial Lending Quality Assurance framework, providing independent oversight of underwriting quality and supporting operational teams through coaching, reporting, and governance.
This role offers significant visibility across the business and is ideal for someone who enjoys combining technical quality assurance with stakeholder engagement and process improvement.
Key Responsibilities
- Own and continuously develop the Commercial Lending Quality Assurance framework.
- Conduct independent quality assurance reviews across commercial lending and underwriting files.
- Assess compliance with lending policies, underwriting standards, delegated authorities, and internal procedures.
- Review credit assessments and supporting documentation for quality, consistency, and completeness.
- Monitor compliance with AML, KYC, sanctions screening, source of funds, and source of wealth requirements.
- Review customer, director, and beneficial ownership due diligence processes.
- Produce meaningful management information (MI), quality dashboards, and trend analysis for senior stakeholders.
- Identify operational risks, recurring themes, and opportunities for continuous improvement.
- Escalate material findings through appropriate governance channels.
- Deliver constructive feedback and coaching to Underwriting and Case Management teams.
- Support internal audits, external regulatory reviews, and quality assurance activities.
- Assist with the delivery of training on underwriting standards, AML, KYC, and regulatory requirements.
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About You
You'll be an experienced Quality Assurance professional who enjoys improving standards, influencing stakeholders, and maintaining robust governance within a regulated financial services environment.
You'll ideally have:
- Previous Quality Assurance experience within financial services.
- Experience reviewing commercial lending or underwriting files.
- An understanding of commercial mortgages, lending operations, or credit assessment processes.
- Knowledge of AML, KYC, sanctions screening, and customer due diligence requirements.
- Strong analytical skills with excellent attention to detail.
- Experience producing Management Information (MI) and presenting findings to senior stakeholders.
- Advanced Excel skills and confidence analyzing operational data.
- Excellent written and verbal communication skills with the ability to coach and influence colleagues.
- Previous underwriting experience would be advantageous but is not essential.
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What's On Offer
- Competitive salary
- Hybrid working
- Private medical insurance
- 25 days annual leave plus bank holidays
- Paid volunteering days
- Comprehensive benefits package
- Ongoing professional development and training
- Clear opportunities for career progression within a growing specialist financial services business
This is an excellent opportunity to join an ambitious lender where you'll have genuine ownership of the Quality Assurance framework, influence underwriting standards, and play a key role in strengthening operational quality, regulatory compliance, and customer outcomes across the business.
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