Phoenix51
Quality Assurance Manager
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ICQA/Admin Manager
Salary: £60,000
A leading organisation within the HVAC/R and wider supply-chain sector is seeking a Supply Chain ICQA Manager to strengthen product availability, inventory integrity, and operational quality across its warehouse network. This role suits someone who thrives in a fast-paced environment, enjoys improving processes, and takes pride in accuracy, control, and cross-functional collaboration.
The Role
You will lead product procurement, inventory space management, operational systems support, inventory control, and quality assurance across assigned warehouses or network sites. Your work ensures stock records are accurate, controls are strong, and recurring issues are identified and resolved.
You’ll collaborate closely with Procurement, Planning, Warehouse Operations, Logistics, Systems/Digital, and other teams to improve supply reliability and support a smooth, dependable operation.
Key Responsibilities
Product Procurement
- Manage daily procurement and convert requirements into timely, accurate purchase orders.
- Maintain ordering parameters aligned with demand, inventory policy, and supplier lead times.
- Monitor supplier performance, shortages, and delivery risks.
- Work with internal teams and suppliers to improve reliability and avoid excess stock.
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Inventory Space & Capacity Management
- Own the operational view of inventory space and storage utilisation.
- Identify capacity risks using stock profiles and inbound plans.
- Coordinate stock placement, consolidation, and space-recovery activities.
Operational Systems Support
- Act as key user for WMS/ERP processes.
- Provide first-line support for system issues and coordinate resolution.
- Maintain clear procedures, standards, and user guidance.
Inventory Accuracy & Control
- Lead cycle counts, stock checks, reconciliation, and adjustment governance.
- Investigate discrepancies promptly and maintain strong movement/transaction discipline.
Slow-Moving & Obsolete Inventory
- Identify and manage slow-moving and obsolete stock.
- Maintain ageing and usage reporting and coordinate disposition plans.
- Challenge repeat causes and support improvements to purchasing and inventory policy.
Operational Quality Assurance
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- Monitor quality across receiving, put-away, replenishment, picking, packing, and dispatch.
- Identify recurring errors or control gaps and work with teams to resolve them.
- Maintain practical quality checks and audit routines.
Continuous Improvement & Leadership
- Define measurable objectives across procurement, space utilisation, systems, and inventory control.
- Lead root-cause analysis and improvement activity.
- Set clear expectations and support capability development within the team.
What You’ll Bring
- Strong experience in procurement, inventory control, warehouse operations, or end-to-end supply chain.
- Hands-on experience managing purchase orders and supplier delivery performance.
- Experience managing warehouse capacity and inventory flow.
- Confident user of WMS/ERP systems with operational support experience.
- Knowledge of cycle counting, reconciliation, adjustment control, and root-cause analysis.
- Experience managing slow-moving and obsolete inventory.
- Strong communication, problem-solving, and cross-functional collaboration skills.
- People-management experience is desirable.
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