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Quality Assurance Manager, Bluetownonline
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Job Title: Quality Assurance Manager
Location: London
Salary: £38,210 to £41,574 per annum (depending on experience)
Job Type: Permanent, Full Time - 35 hours per week. Working Pattern: Hybrid (40% office-based, remainder remote).
Join Us
Be part of the Quality Assurance team.
Are you highly organised, detail-focused, and confident working with a range of processes, systems and queries?
Do you enjoy solving problems, providing high-quality outcomes and working with colleagues to review processes and support your team?
Our prestigious dance teaching society is looking for a Quality Assurance Manager to join our Quality Assurance team.
This is an exciting opportunity to play a key role in delivering dance examinations and teaching qualifications around the world, supporting teachers and examiners/assessors and our Approved Dance Centres (ADCs). You will be at the heart of our operations, helping ensure all our key result and assessment outcome processes are delivered on-time and to quality.
What Makes This Role Exciting?
- Work with colleagues, members, assessment teams and ADCs across the world
- Be part of a collaborative and supportive Quality Assurance team
- Delivering the assessment results and outcomes that support dancers worldwide
- Develop expertise in assessment processes and systems, regulatory compliance and improving processes and procedures
What You Will Be Responsible For
- Work with Head of Department on the monitoring of systems and processes to ensure the maintenance of quality and standards and the continuous review of departmental policies and procedures
- Manage the operational delivery of the quality assurance function including the maintenance of accurate data and records.
- Manage, develop and motivate colleagues in the QA team to support our members and deliver high-quality results.
- Oversee efficient, time-dependent delivery of results and certification of qualifications.
- Manage the quality assurance activities for our ADCs delivering our regulated teaching qualifications.
- Oversee Quality Assurance engagement with our external subject experts, including examiners, lead teams, assessors and external quality assurers.
- Manage delivery of assessment activities for our teaching qualifications, including standardisation, moderation and assessment board activities.
- Oversee key post-results services for us, including Enquiries and Appeals, Special consideration and Application of Reasonable adjustment processes
- Communicating clearly and supporting members to use our processes and policies
- Proactively resolving issues and escalating where needed
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Who This Role Is Perfect For:
We are looking for someone who thrives in a busy working environment and takes pride in getting things right and supporting others.
You will bring:
- Excellent attention to detail and ability to work systematically
- Confidence in developing and monitoring processes and systems
- Ability to learn requirements quickly
- Managing, training and motivating others effectively
- Strong organisational and time management skills
- A proactive mindset and sound judgement
- A collaborative and flexible approach
- Positivity when working to firm timescales across a number of areas
- Commitment to excellent standards of customer service.
- Experience in busy awarding body, standards or operational roles
- Exposure to exams, operations, or regulatory compliance
- Understanding of qualification, assessment or awarding.
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Benefits:
We offer a supportive working environment alongside a comprehensive benefits package:
- Flexible hybrid working with adjustable start and finish times on office days to avoid peak travel
- 37 days paid leave per year (25 days annual leave, 8 bank holidays, plus 4 additional days over Christmas closure)
- Pension scheme with employer contributions matched up to 8%
- Season ticket loan to support commuting costs
- Employee Assistance Programme with 24/7 access to counselling, financial advice, and wellbeing tools
- Virtual GP service with unlimited global access, including support for dependants
- Life insurance (three times annual salary) plus bereavement and probate support
- Additional wellbeing and support services, including medical advice and funeral concierge support
Key Dates:
- Closing date: 21st September 2026.
- Interviews and Competency-Based Assessment Task: from 28th September 2026.
Please click APPLY to be redirected to our website to complete your application.
Candidates with experience of: Quality Manager, Quality Assurance Lead, Quality Assurance, QA Manager, Quality Assurance Supervisor, QA Supervisor, Operational Improvement Manager may also be considered for this role.
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