Development of Support Practice

• Be responsible for developing person-centred and trauma-informed practice standards for our support services
• Contributing to creating a Psychologically Informed Environment across the organisation
• Develop our reflective practice offer across all services
• Lead on the development and implementation of an accredited programme of independent living skills activities for our residents

Impact and Performance Management/Reporting

• To lead on impact and performance, providing leadership and line management to Impact Specialist
• Lead and facilitate regular KPI and performance review meetings with Frontline Management and services
• Challenge and support managers to understand performance outcomes and develop improvement plans
• Track progress against agreed targets and improvement actions
• Ensure accountability and ownership for quality and performance outcomes across services
• To maintain up to date project management and reporting records
• To write and present regular reports for senior management and external stakeholders/partners, on the development and progress of Quality Assurance.
• To contribute to the updating of InForm to capture performance requirements

Practice Development and Workforce Support

• Design and deliver workshops, quality forums, and learning sessions for frontline staff and managers
• Promote consistency of practice across all services
• Share learning from audits, complaints, incidents, safeguarding concerns, resident feedback, and performance reviews
• Develop resources and tools to support high-quality, person-centred service delivery
• Foster a culture of continuous learning, accountability, and quality improvement

Resident engagement and accountability

• To lead on the development of a programme of resident engagement, empowerment, and involvement, which targets resources to build strong, sustainable support services that engage proactively with local communities
• Establish meaningful opportunities for residents to influence service design, delivery, and improvement through expression of voice, listening, connecting, and motivating each other; promoting a culture of co-production
• Develop methods for gathering, analysing, and responding to resident feedback
• Ensure resident experiences and outcomes are reflected within quality assurance processes
• Provide leadership and management of Resident Engagement Specialist

General

• To attend internal meetings as and when necessary, for example Directorate, Management, and Planning meetings
• To undertake such other duties within the competence of the post holder which may be required from time to time.

Ideal attributes for meeting the needs of the position and being an effective member of the wider Your Place team.

Experience

• Experience supporting rough sleepers and homeless people with complex needs, including mental health, substance use, and physical health.
• Experience developing and reviewing quality frameworks, audits, service standards, action plans, and improvement processes.
• Experience developing and implementing monitoring, evaluation, and learning frameworks.
• Understanding of safeguarding and MARAC processes.
• Experience of reflecting critically upon own practice in order to improve the experience for service users

Skills, knowledge & Abilities

• Strong organisational and project management skills, with confident use of Microsoft Office and digital recording, analysis, and reporting systems.
• Strong understanding of issues affecting rough sleepers and homeless people with complex needs, including barriers to accessing services, sustaining accommodation, and engaging with support.
• Strong analytical skills, able to interpret performance, safeguarding, complaints, incidents, outcomes, and resident feedback data into clear recommendations.
• Strong communication and facilitation skills, including leading workshops, learning sessions, reflective practice, and quality forums.
• Ability to produce clear reports, briefings, and presentations for managers, senior leaders, commissioners, boards, and governance forums.
• Sound knowledge of safeguarding, risk assessment, confidentiality, information governance, and professional boundaries when supporting vulnerable adults.
• Strong understanding of anti-discriminatory practice.
• Good case-management recording skills, ideally with experience of InForm.

Personal qualities

• Flexible and resilient
• Patient and proactive
• Personable and energetic
• Self-motivated
• High attention to detail and accuracy
• Commitment to the values of compassion, collaboration, inclusion, and growth

Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.