TLD
Quality Assurance Manager M/F/D
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Every day, in more than 150 countries, TLD equipment operates on tarmacs around the world.
Behind them, more than 2,300 employees who have been writing, for over 70 years, a human and industrial adventure in constant progress.
ALVEST, an international group headquartered in France, brings together specialized companies recognized in global markets. TLD is part of this group as the world leader in Ground Support Equipment since 1953.
We design, assemble, distribute, and provide after-sales service for equipment that operates at airports worldwide, from 11 production sites located in North America, Asia, and Europe.
An entrepreneurial spirit, continuous innovation, and a relentless focus on customer satisfaction: that is what defines TLD.
Today, this culture drives us beyond our industry: our electric, hybrid, and autonomous solutions are contributing to the environmental transformation of global aviation.
A unique opportunity with operational breadth across all functions
tasked with managing the entirety of the Quality Assurance system in line with TLD Quality Policy.
The QAM establishes and enforces all required processes to improve our product from a quality, reliability, and continuous improvement point of view.
This is an exciting role with accountability and impact across all operational functions. It requires a personality that can influence and collaborate with the Steering Committee members; someone who can interpret and interrogate data, turn into tangible actions, and align the team through “setting the scene” to deliver a world class quality proposition whilst developing strong relationships.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Supervise the Quality Assurance team and maintain quality standards throughout the build and Green Tag (Quality Inspection) processes whilst “closing the loop” from in-service warranty claims ensuring there is full alignment to what is happening in the market and the overarching quality proposition.
- Manage the First Article Inspection including controlling all incoming inspection, warehouse picking inspection, assembly line self-inspection, and adjustment and testing routines. Strong management of cross-functional activities to the Group guidelines.
- Supplier Quality Management whilst leading formal and informal audits of suppliers, perform supplier evaluation, and follow up improvement projects with the Supply Chain Department.
- Management of the Quality Management System and all associated Controlled Documents, Processes, and corrective-preventative actions. The QAM also facilitates the process for ISO9001 certification and internal/ external audits whilst engaging the Steering Committee on all aspects of ISO9001.
- A true Quality Advocate who demonstrates a hands-on attitude and can implement change across a multitude of functions, influencing with authority, whilst aligning all departments with the shared commitment. At TLD, we stand behind our customers, products and services: responsibility, support, support and continuous improvement and the key words which drive and work and attitude.
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OTHER RESPONSIBILITIES:
- The QAM establishes and enforces all required processes to improve our product and support from a quality, reliability, and continuous improvement point of view.
- CAPEX submission for quality tooling, etc. The QAM also is tasked with developing the department’s annual budget.
- Lead formal and informal audits of all materials, processes, products and systems as needed.
- Ensuring the quality proposition is known, clear and communicable with all resources aligned to the current market perspective. The QAM is a key role that, with the COO, supports and drives the direction of the business and product’s quality.
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QUALIFICATIONS AND EXPERIENCE:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Extensive experience in highly regulated, low volume, high specification assembly.
- ISO9001 Lead Auditor accreditation, ideally Internal Auditor qualification.
- Excellent communication skills working across different time zones and cultures.
- Multitasking and the capability to manage multiple priorities and work streams.
- Naturally inquisitive with a keen eye for detail whilst processing a large volume of data.
- Strong root cause analysis capability with the management capability to engage the team and drive improvement actions to closure.
- Degree educated (BEng) in a relevant field; Engineering, Manufacturing, Quality, Supply Chain Logistics with a passion for the product and the engineering capability.
- Data driven with a good understanding of risk and risk mitigation.
- Lean, 6 sigma, DMAIC and good working knowledge of CI Methodologies like Lean.
OTHER SKILLS AND ABILITIES:
- Attention to detail and well organized.
- Good communication skills and a team player.
- Sense of initiative, objective driven.
- Gumption and tenacity.
- Experience of working in a global cross-functional business.
- Integrity, Honesty, Openness, Trust, and Kindness.
Looking for a place where you can grow, make a difference and be part of something bigger? Come join us and shape the future with TLD! ✈️
#LeanerAndGreener #WeAreTLD
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