Non-Conformance, Complaints and Corrective Action

• Maintain an effective system for recording and managing non-conformances, customer complaints, supplier issues and quality incidents.
• Investigate issues using proportionate and practical root-cause analysis.
• Work with relevant teams to agree corrective and preventive actions.
• Track actions through to completion and verify that corrective measures have been effective.
• Identify recurring issues and trends and recommend improvements to prevent them from happening again.
• Maintain clear records of investigations, decisions, actions and outcomes.

Supplier Assurance and Stakeholder Engagement

• Work closely with procurement, logistics, finance and operations to maintain reliable quality and compliance information.
• Support supplier-assurance activities and help establish consistent expectations for quality documentation and supporting evidence.
• Liaise with suppliers to obtain missing information, declarations, certificates and other required documentation.
• Work with external advisers and certification bodies where specialist support is required.
• Build effective working relationships across the business and encourage ownership of quality and compliance.

Risk, Training and Reporting

• Identify and monitor quality, supplier, compliance and data risks.
• Escalate significant risks and overdue actions promptly, supported by clear evidence and practical recommendations.
• Maintain management trackers covering audit findings, corrective actions, supplier issues, missing CBAM evidence and key compliance deadlines.
• Produce clear and concise reports for the Operations Director and other relevant stakeholders.
• Support the development and delivery of quality-awareness and process training.
• Help establish a culture of ownership, accountability, continual improvement and evidence-based decision-making.

What We're Looking For

Essential Experience and Skills

• At least two years’ experience in quality assurance, quality systems, compliance, audit support, document control or a similar role.
• Experience within manufacturing, engineering, distribution, technical products or another operational environment is preferred.
• A good understanding of quality management principles, including document control, internal audits and checks, non-conformance management and corrective actions.
• Strong organisational skills, with the ability to manage multiple actions, records, deadlines and stakeholders.
• Excellent attention to detail and a methodical approach to maintaining accurate evidence and documentation.
• A confident communicator who can work effectively with colleagues, suppliers, customers and external advisers.
• Comfortable challenging processes and identifying where controls or evidence need to be strengthened.
• Good Microsoft Office skills, particularly in Excel, Word and Outlook.
• Able to work independently, prioritise effectively and follow actions through to completion.
• Practical and commercially minded, with the ability to translate compliance requirements into workable business processes.

Desirable Experience and Skills

• Experience supporting ISO 9001 implementation, certification or surveillance audits.
• Experience developing or maintaining a quality management system.
• Experience preparing audit evidence packs or managing controlled documentation.
• Internal auditor training or a relevant quality qualification.
• Awareness or experience of CBAM, embodied emissions data, supplier declarations or carbon-related import compliance.
• Experience working with customs and import documentation, CN codes or international supply chains.
• Knowledge of environmental, health and safety, or other compliance systems within a manufacturing or distribution environment.

What Success Looks Like

In this role, success will mean:

• Weldfast has a practical and well-controlled ISO 9001 quality management system in place.
• Quality procedures and records are clear, current, consistently followed and readily available for audit.
• Internal and external audit findings are properly recorded, addressed and closed.
• Non-conformances and customer or supplier issues are managed consistently, with effective corrective action taken.
• CBAM-related product, supplier and import evidence is accurate, complete and audit-ready.
• Quality and compliance risks are identified early and escalated appropriately.
• Teams understand their responsibilities and take greater ownership of quality.
• The business has stronger and more consistent processes that support its continued growth.

Why Join Us?

This is an opportunity to join a business at an important stage of its development and make a tangible difference.

You will have the opportunity to build rather than simply maintain. You will help shape Weldfast’s quality framework, introduce practical systems, improve operational consistency and establish processes that support the company’s growth and future certification requirements.

You will work closely with an experienced leadership team and have genuine visibility and influence across the business.

What We Offer

• A 40-hour working week.
• Flexibility to work from home one or two days per week once established in the role.
• A dynamic role within a supportive and evolving working environment.
• Continuous training and development.
• A government-enrolled workplace pension scheme.
• 20 days’ holiday, plus public holidays and a Christmas shutdown.
• Additional holiday entitlement based on length of service.
• One paid volunteering day per year.
• The opportunity to play a key role in shaping the next stage of a growing business.