BT Group
Quality Assurance Specialist
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About BT
BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.
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About the role
The Specialist, Test is a Subject Matter Expert in at least one test function, a technical or business domain. The purpose of the role is to improve the quality of testing being undertaken related to their specialism, by applying their knowledge of the specialism to the activities performed by the test organisation.
What you will be doing (Role Accountabilities)
- Accountable for the quality, effectiveness and efficiency of testing within their business unit with respect to their specialism.
- Accountable for the quality of deliverables signed out of test with respect to their specialism and responsible for the inputs to all the test strategy and test schedules in their area of expertise. Applying tailored/established test best practice depending on the needs of a project.
- Has influence in the application of the best practice testing across multiple programmes of work and will be recognised across business units as a specialist, working with SME across the unit.
- May contribute to the creation of a plan to review/monitor/control the activities of third party test resource.
- Accountable for providing recommendations and advice to management decisions on matters relating to test projects AND the test organisation in which they work, including new test tools, customer disclosure information, training options for their teams.
- Accountable for being a local coach/mentor, who is sought after across the unit.
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What you’ll need to succeed (Skills & Experience)
Must have
- Experience of IVR testing Voice and Non-voice
- Experience of Chatbot testing
- Experience of Genesys testing
- Experience in Contact Centre testing
- Experience in Telephonic Networks
- Experience Migration cutover testing
Good to have
- Experience of testing large programmes
- Knowledge of Contact centre networks
- Knowledge of Agentic AI
- Knowledge Customer Relationship Management and Customer Success Management Application
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