Europe Snacks UK
Quality Assurance Technician
Leicester
Posted about 14 hours ago
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About Europe Snacks Ltd
At Europe Snacks Ltd, we aim to be a great place to work, we do this by ensuring our values of Entrepreneurship, Excellence, and Care are at the heart of everything we do.
Role Overview
To work as a member of the shift team to achieve departmental objectives and performance targets. Provide assistance to the team by carrying out activities which maintain compliance, assisting with corrective action.
Key Responsibilities
- Follow SOP’s, manuals, core procedures, and other defined standards.
- Have a flexible approach to work to meet the changing demands of the business.
- Adhere to and undertake all the tasks and accountabilities related to your work area and level of role.
- Be actively involved in setting standards, policing, and advising where necessary.
Main Duties and Responsibilities
People
- Integrate with the shift ensuring employees understand and adhere to best practice.
- Make sure all staff behave safely and you lead by example.
- Conduct your shift handover at the start and end of each shift in line with the handover standards.
- Competently liaise with customers and auditors.
Quality
- Conduct various analyses against defined parameters and report out of specification promptly.
- Maintain traceability at all times.
- Police the line paperwork to ensure adherence and completion in real time.
- Positively release the line back to production using defined swabbing schemes.
- Audit against the defined schedule (glass/hard plastic, bait box, GMP).
- Knowledge and adherence to customer-specific QAS.
Customer Service
- Know the main issues affecting the performance of your area during the last 24 hours.
- Communicate any issues promptly to the Shift Management.
- Liaise with customers regarding quality visits.
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Cost Optimisation
- Take positive corrective action if the product is not meeting specification, including root cause analysis to prevent re-occurrence.
- Report any repeat issues that should not be there to Shift Management.
Health and Safety
- Ensure that you know your Food Safety and Health and Safety responsibilities.
- Ensure all PPE is worn correctly at all times.
- Ensure all equipment is cleaned in line with relevant CIC / SOP and QA Lab is kept clean at all times.
Continuous Improvement
- Be actively involved with continuous improvement projects and ensure all Quality procedures are followed.
Hygiene
- Embrace a CAYGO (Clean As You Go) approach to your work.
- Actively take part in weekly GMP audits with Shift Manager/Area Managers.
- Ensure that lines are walked and inspected throughout the day for:
- Floors are kept clean and dry.
- All raw materials and products are kept covered prior to use.
- All raw materials and packaging are stored correctly, close to the line when in use and off the floor.
- Ensure the work records table is clean, tidy, and foreign body free.
- Ensure cleaning equipment is kept off the floor and clean when on shadow boards with no damage.
- Ensure cleaning schedules are being adhered to and paperwork records completed.
- Ensure lines are being cleaned appropriately with relevant CIC / SOP.
- Ensure all cleaned equipment is visually inspected post clean.
- Ensure all areas are kept free from foreign body hazards.
Personal Qualities
- You will be totally committed to delivering excellent customer experience – you will embody and champion our values every day in the way you deal with customers and colleagues.
- Work with gravitas, courage, maturity, and be calm under pressure, building credibility and respect with internal and external stakeholders. With strong interpersonal skills that enables you to give timely feedback in a frank, positive way.
- Able to work collaboratively with all parts of the business, knowing when to support, when to push back, and when to hold the line.
- Demonstrate a strong commitment to the principles of equality, diversity, and inclusion.
- You will have the ability to inspire colleagues in a positive way through support and encouragement while also tackling any performance issues early and decisively to avoid problems from developing further.
- You’ll be a credible self-starter with drive and motivation and will seek out your internal and external customers, to understand fully your customers’ needs, identifying and working to remove pain points, and always doing what you say you will.
- A champion and role model for anticipating, shaping, and enabling change you will be flexible, adaptable, and resilient.
- You will be passionate about Quality Assurance and be an effective and articulate communicator.
- You will demonstrate an entrepreneurial mindset, confident to challenge status quo and bring new ideas.
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Qualifications and Skills
- Literacy/Numeracy to National Standard Level 2.
- IT Skills – Word / Excel / Internal Systems.
- Level 3 Food Hygiene (Desirable).
- Level 3 HACCP (Desirable).
- Previous experience in Quality Assurance.
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Skills
Quality Assurance
Root Cause Analysis
GMP Auditing
HACCP
Food Hygiene
Traceability
SOP Compliance
Microsoft Word
Microsoft Excel
Interpersonal Skills
Communication
Continuous Improvement
Health and Safety
Customer Service
Analytical Testing
Corrective Action