Nationwide
Quality Checker Analyst
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Financial Crime QualityChecker
We are looking for a detail-oriented and knowledgeable Financial Crime Quality Checker to join our Financial Crime Operations team. This role plays a critical part in ensuring our financial crime processes are robust, compliant, and deliver fair outcomes for customers. You will bring specialist expertise in anti-money laundering, counter-terrorist financing, and financial crime regulations, helping us maintain high-quality standards while supporting business performance and regulatory obligations.
About the Role
As a key member of the first line of defence, you will assess the quality of financial crime investigations and operational activities, providing constructive feedback, coaching, and guidance to colleagues. Your work will directly contribute to:
- Improving decision-making
- Reducing risk
- Enhancing customer outcomes across a wide range of products and services
Key Responsibilities
Quality Assurance Across Financial Crime Disciplines
You will be responsible for quality checking across multiple financial crime areas, including:
- Transaction monitoring
- Sanctions screening
- Politically Exposed Persons (PEP) assessments
- Suspicious Activity Reports (SARs)
- Adverse Media Reviews
- Customer Risk Assessments
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A strong focus will be placed on ensuring all customer interactions are handled with care, particularly where vulnerable customers may be impacted.
Root Cause Analysis & Continuous Improvement
In addition to conducting detailed assessments, you will:
- Identify trends, root causes, and improvement opportunities
- Collaborate with stakeholders to drive continuous improvement initiatives
- Escalate emerging risks, policy breaches, and quality issues
- Support the development and refinement of:
- Quality frameworks
- Scorecards
- Operational procedures
Regulatory & Strategic Contributions
- Ensure compliance with financial crime regulations
- Contribute to management information reporting for strategic decision-making
- Meet service level agreements (SLAs)
- Balance workload efficiently while maintaining high standards
Essential Requirements
- Specialist knowledge of anti-money laundering (AML), counter-terrorist financing (CTF), and associated regulations
- Strong analytical skills with an attention to detail
- Excellent communication and stakeholder management capabilities
- Ability to identify risks proactively and escalate issues effectively
- Experience working in a regulatory-driven environment
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Key Benefits
Working Practices
We are happy to consider flexible working approaches to help you perform at your best.
- Contract hours: 28–35 hours per week
- Hybrid working available where possible
Nationwide’s Hybrid Approach
More rewarding relationships are supported through our hybrid model, blending:
- Office collaboration to solve problems, learn, and feel connected
- Generous homeworking access for flexibility
Location & Office Attendance
- Assigned to the nearest regional hub
- Requires regular, quarterly in-person collaboration in either our Gosforth or Glasgow hub
Inclusivity & Support
- Prioritised redeployment for employees impacted by change
- If you are on long-term absence (e.g., parental leave) or a temporary worker, please use a personal email for application
If you’re passionate about financial crime prevention, quality assurance, and driving operational excellence, this is the opportunity to make a meaningful impact in a dynamic environment.
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